Customer Service Representative

Job summary

The Customer Service Representative will process incoming quote requests and orders while providing technical information and product solutions to clients. They will also partner with outside sales managers to drive sales and maintain strong business relationships.

Job details

Working with a fast-paced and energetic team, as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to challenge each other and strives to achieve goals that help build the success of the company. As a CSR, you will be responsible for, but not limited to: * Process incoming quote requests * Process orders that come by telephone, fax, and email; * Provide technical information as required; * Offer solutions to clients’ business needs; * Inform clients about upcoming product developments; * Upsell promotions that may affect their orders; * Communicate on the availability of products and progress of existing orders; * Partner with outside sales managers to help drive sales and improve customer service Qualifications: * 2 years of experience in a customer service role; * Excellent interpersonal skills; * Post-secondary diploma; * Ability to communicate effectively in French and English* * Detail-oriented and able to meet deadlines; * Experience working independently in a fast-paced environment; * Proficient with MS Office and data entry; * Client-driven. (*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis. We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted. #tenaquipjobs

What you’ll do

The Customer Service Representative will process incoming quote requests and orders while providing technical information and product solutions to clients. They will also partner with outside sales managers to drive sales and maintain strong business relationships.

Requirements

Candidates must have at least 2 years of customer service experience and a post-secondary diploma. Proficiency in MS Office, strong interpersonal skills, and the ability to communicate in both English and French are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Data entry · Preferred
• Upselling · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order processing
• Technical support
• Upselling
• Data entry
• Interpersonal skills
• Communication
• Time management
• Problem solving
• Relationship management
• MS Office
• Sales support
• Outside Sales
• Energetic
• Ability To Meet Deadlines
• Bilingual (French/English)
• Customer Service
• Data Entry
• Sales
• Interpersonal Communications
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives