Customer Service Representative

Job summary

The representative handles customer inquiries in person and by phone, processing transactions and managing order lookups, exchanges, and returns. They also coordinate with sales and warehouse teams to ensure a positive customer experience and maintain a welcoming store environment.

Job details

Company Description The Brick, founded in 1971, is Canada’s largest volume retailer of furniture, mattresses, appliances, and electronics, with over 230 locations, 6 distribution centres, and 6000 team members nationwide. The company is recognized for delivering value-priced, quality brand-name home furnishings and for maintaining a strong commitment to customer service. Team members at The Brick build dynamic and meaningful careers and are rewarded for performance and innovation. The work environment emphasizes collaboration, support, and shared success. Applicants can learn more about the company and its culture at https://linktr.ee/thebrickcanada. Role Description This part-time, on-site Customer Service Representative role is based at The Brick location in West Vancouver, BC. In this role, the representative responds to customer inquiries in person and by phone, provides product and service information, and assists with order lookups, exchanges, and returns. The position involves processing transactions accurately, resolving issues in a timely manner, and ensuring a positive customer experience throughout the entire visit. The representative also coordinates with sales and warehouse teams, maintains organized customer records, and follows company policies and procedures. Regular responsibilities include supporting promotional events, keeping the service area presentable, and contributing to a welcoming store environment. Qualifications Strong customer service and customer experience skills, with a focus on building trust and rapport. Ability to provide customer support and help maintain high levels of customer satisfaction. Clear and professional verbal and written communication skills. Comfort working in a fast-paced retail environment and handling multiple priorities. Attention to detail when processing transactions and managing customer records. Basic computer proficiency and ability to learn in-store systems and applications. Availability to work flexible part-time hours, including evenings, weekends, and holidays as needed. Previous experience in retail, customer service, or call center environments is an asset.

What you’ll do

The representative handles customer inquiries in person and by phone, processing transactions and managing order lookups, exchanges, and returns. They also coordinate with sales and warehouse teams to ensure a positive customer experience and maintain a welcoming store environment.

Requirements

Candidates must possess strong customer service skills, professional communication abilities, and basic computer proficiency. Flexibility to work part-time hours, including evenings and weekends, is required, with previous retail or call center experience considered an asset.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Attention to detail · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Experience
• Verbal Communication
• Written Communication
• Transaction Processing
• Conflict Resolution
• Computer Proficiency
• Time Management
• Attention To Detail
• Retail Operations

Job areas

• Customer Service & Support
• Retail
• Administrative