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The Sydney Call Centre

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As one of Canada's leading tech-enabled firms, we bring unparalleled expertise in B2B & B2C call center outsourcing.

Sydney, Nova Scotia

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Outsourcing and Offshoring Consulting
201–500 people

About

At The Sydney Call Centre Inc. (SCC), we redefine excellence in the realms of Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). As one of Canada's leading tech-enabled firms, we bring unparalleled expertise in B2B & B2C call center outsourcing. With a proven track record, we specialize in B2B lead generation, cultivating qualified prospects, and driving new business opportunities. 📞 Inbound & Outbound Call Center Services: Supercharge your sales resources without the need for additional staff. SCC offers scalable teams of talented sales professionals dedicated to telesales. Our Inside Sales Projects are meticulously crafted to produce best-in-class results, ensuring your company's full market potential is realized. 🔍 Our Specializations: • Inbound Customer Care: Delivering exceptional customer service that exceeds expectations. • Outbound Sales: Elevate your sales strategy with our outbound expertise. • Lead Generation: Unleashing opportunities through strategic prospect development. • Customer Win-Back: Reignite relationships and win back valuable customers. • Market Research: Gain insights that fuel informed business decisions. • Automation & Bots: Embrace cutting-edge technology for enhanced efficiency. 💡 Why Choose SCC? • Experience: Benefit from the wealth of experience that sets SCC apart. • Scalability: Scale your operations effortlessly with our flexible solutions. • Results-Driven: Achieve tangible, measurable results through our tailored services. • Tech-Enabled: Harness the power of technology to stay ahead in the competitive landscape. Ready to supercharge your growth engine? 🚀 Contact us today for more information or to receive a personalized quote for our inbound and outbound services. The Sydney Call Centre Inc. - Where Excellence Meets Innovation. #BusinessGrowth #CallCenter #BPO #ICT #SalesExcellence #canadaBPO

Open positions

Full-Time Bilingual Spanish Call Center Representative (Urgently Hiring)

On-site · Sydney

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. We are seeking enthusiastic Bilingual Spanish Call Center Representative who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inboun…

Bilingual French Call Center Representative

On-site

Handle inbound and outbound calls in both English and French while assisting customers with billing, account updates, and general inquiries. Maintain accurate records of interactions and escalate complex issues to the appropriate departments.

Bilingual French Call Center Representative

On-site

Handle inbound and outbound customer calls in both English and French to assist with billing, account updates, and general inquiries. Maintain accurate records of interactions and escalate complex issues to the appropriate departments while meeting performance goals.

French Speaking Customer Service Representative

Remote · Canada, United States

Provide professional customer support to French-speaking clients via phone, email, and chat while resolving inquiries and complaints. Maintain accurate records in CRM systems and collaborate with internal teams to ensure high service standards.

French Speaking Customer Service Representative

Remote · Quebec, Quebec, Canada

Provide professional customer support to French-speaking clients via phone, email, and chat while maintaining accurate records in CRM systems. Resolve customer inquiries and complaints while meeting performance targets for quality and productivity.

Call Center Representative Job Openings (Part-Time)

Remote · United States

Handle inbound and outbound customer contacts to resolve inquiries, process claims, and up-sell products. Maintain accurate documentation in systems while adhering to company policies and performance standards.

Call Center Representative Job Openings (Full-Time)

Remote · United States

Handle inbound and outbound customer inquiries, sales, and service requests in a professional and timely manner. Accurately document customer interactions and claims while ensuring first-call resolution.

Call Center Agent Job Openings (Part-Time)

Remote · Sydney, Nova Scotia, Canada

Handle inbound and outbound customer inquiries, sales, and support in a professional and timely manner. Accurately document customer interactions and resolve issues while adhering to company policies and scripts.

Call Center Agent Job Openings (Full-Time)

Remote · Sydney, Nova Scotia, Canada

Handle inbound and outbound customer contacts professionally to ensure first call resolution and accurate documentation. Research information, answer customer questions, and up-sell products while adhering to company policies and procedures.

Contact Centre Representative II (Experienced)

On-site · Sydney Indian Reserve No. 28A

Manage inbound and outbound calls to provide customer service, technical support, and sales assistance while resolving issues effectively. Accurately document interactions, research internal systems for information, and maintain professional standards in a fast-paced environment.

Work-at-Home Customer Service Representative Job Openings (Full-Time)

Remote · Saskatchewan, Canada

The representative will handle inbound customer inquiries, troubleshoot technical issues, and assist with product and service management. They are also responsible for identifying sales opportunities and ensuring first-call resolution through effective problem solving.

Remote Call Center Representative

Remote · Canada

Answer inbound calls and respond to customer inquiries while maintaining a professional and positive attitude. Document all interactions accurately in the CRM system and escalate complex issues as necessary.

Entry-Level Call Centre Agent (Full-Time)

On-site · Sydney Indian Reserve No. 28A

Handle inbound and outbound customer contacts to provide support, resolve issues, and sell products. Accurately document customer interactions and maintain professional standards while meeting performance targets.

Work-At-Home Call Center Representative (Full-Time)

Remote · Prince Edward Island, Canada

Handle inbound customer service, sales, and help desk calls with professionalism and empathy. Resolve customer issues, troubleshoot basic technical problems, and identify opportunities to upsell or upgrade services.

Call Center Sales Representative I (Entry-Level)

On-site · Sydney Indian Reserve No. 28A

Handle inbound and outbound calls to provide product guidance, resolve customer inquiries, and close sales. Manage customer accounts and process orders accurately while adhering to company scripts and compliance policies.

Remote Call Center Representative Job Openings (Full-Time)

Remote · Manitoba, Canada

Handle inbound customer inquiries, troubleshoot basic technical issues, and assist with product and service management. Responsibilities include resolving customer issues, identifying sales opportunities for upgrades, and ensuring first-call resolution.

Work at Home Contact Centre Sales Agent

Remote · Saskatchewan, Canada

Handle inbound customer calls to provide technical support, resolve issues, and manage accounts. Identify sales opportunities to upsell or upgrade services while ensuring first-call resolution.

Call Center Sales Representative II (Experienced)

Remote · Canada

The role involves making outbound calls to existing and prospective customers to promote, sell, and upsell products and services. Responsibilities include managing accounts via internal systems and collaborating with teams to resolve customer issues while meeting performance goals.