TP Group, formerly known as Teleperformance, is a leading digital business services provider, embracing AI to deliver modern, intelligent, and empathetic solutions.
Paris, Île-de-France
We are TP Group. You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
On-site · Toronto
Directs and manages team performance to ensure high standards of customer experience and operational excellence. Takes full ownership of metrics including CSAT, NPS, and quality audits while fostering a performance-driven culture.
On-site · Toronto
Oversee the daily operations of the call center, managing staff, premises, and client relationships to achieve financial and quality targets. Responsible for strategic planning, budget development, and ensuring compliance with KPIs such as CSAT, ESAT, and KSAT.
Hybrid · Toronto
The Contact Center Manager is responsible for the overall management of staff, operations, and client relationships to ensure financial and quality targets are met. They oversee daily call center activities, strategic planning, and the development of a high-performing team while ensuring compliance with organizational policies.
On-site · Toronto
The Operations Supervisor is responsible for managing team performance and ensuring high standards of customer experience across various metrics. They monitor adherence to service level agreements, conduct quality audits, and provide coaching to advisors to achieve operational excellence.
On-site · Toronto
The Operations Manager is responsible for the end-to-end performance of the customer operations team, including client delivery, operational excellence, and financial outcomes. They lead people development, manage service level agreements, and drive continuous improvement to ensure sustainable growth.