Vacances Air Canada Vacations / Air Canada RougeVerified Job Source

Agent, Call Centre - Cruises

Montréal, QC
Hybrid
Posted Jul 9, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: College diploma
Posting language: English
Working hours: 40 hours per week
Office presence: 4 days per week

Job summary

Job details

Manage cruise reservations by processing new bookings, modifying existing ones, and providing detailed quotes. Meet call center goals regarding customer service and sales objectives while promoting Air Canada Vacations services. Requires a college diploma in Tourism or relevant experience, with a strong emphasis on bilingualism in English and French. Candidates must be available for flexible schedules and a mandatory 5-8 week training program.

What you’ll do

Requirements

Requires a college diploma in Tourism or relevant experience, with a strong emphasis on bilingualism in English and French. Candidates must be available for flexible schedules and a mandatory 5-8 week training program.

Benefits

Employee Travel Programs
Health Insurance
Dental Insurance
Training And Development Tools

Listed skills

Time management · Preferred
Customer service · Preferred
written communication · Preferred
Attention to detail · Preferred
Sales · Preferred
Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

Customer Service
Sales
Upselling
Reservation Systems
Bilingualism
Attention To Detail
Organizational Skills
Verbal Communication
Written Communication
Time Management

Job areas

Customer Service & Support
Sales
Hospitality
Transportation

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