Customer Service Representative

Job summary

The Customer Service Representative will manage daily office operations including scheduling, job tracking, billing, and staff communications. They are responsible for maintaining excellent customer service while supporting craftsmen and customers in a fast-paced environment.

Job details

Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our growing business. We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team. Here’s why we want you to work with us! What You Will Receive Earn competitive pay depending on your skills, experience and availability - $16.00/hour as a starting pay Work during traditional business hours Professional small office with a friendly touch Excellent training and support Business casual attire atmosphere Responsibilities Dedication to excellent customer service Able to manage small business details while working independently Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc. Experience handling projects to completion Ability to multi-task in a high stress environment Qualifications Strong telephone and written communication skills. Outgoing personality; enjoys working with people Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc. (1+) years experience working in a Call Center or Customer Service Role preferred Knowledge of home repair and light remodeling a plus * Competitive wages with benefits and incentive plan available to qualified applicant. (16 - 20 /hr. + bonus on Sales / commission) Applicants with general knowledge of building materials and trades are highly encouraged to apply. Please visit our website for more information: www.handymanconnection.com If you're looking for a customer service representative role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of !

What you’ll do

The Customer Service Representative will manage daily office operations including scheduling, job tracking, billing, and staff communications. They are responsible for maintaining excellent customer service while supporting craftsmen and customers in a fast-paced environment.

Requirements

Candidates should have strong communication skills and proficiency with Microsoft Office products and CRM software. At least one year of experience in a call center or customer service role is preferred, along with an upbeat attitude.

Benefits

• Incentive plan
• Bonus on sales
• Commission

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Microsoft Excel · Preferred
• telephone communication · Preferred
• Multi-Tasking · Preferred
• Microsoft Word · Preferred
• Billing · Preferred
• scheduling · Preferred
• Microsoft Outlook · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Scheduling
• Job tracking
• Billing
• Staff communications
• Telephone communication
• Written communication
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• CRM
• Multi-tasking
• Home repair knowledge
• Light remodeling knowledge

Job areas

• Customer Service & Support
• Administrative
• Construction
• Trades