Dispatcher/Customer Service Representative

Job summary

Why Choose Us: We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. Pay: $50,000/year Schedule: Monday-Friday 7:30am-4pm Our priority is to make sure we hire pro…

Job details

Why Choose Us: We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. Pay: $50,000/year Schedule: Monday-Friday 7:30am-4pm Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a Dispatcher and Customer Service Representative with us, your key responsibilities will include: Coordinating driver routes and schedules to ensure timely and efficient waste collection services. Communicating with drivers throughout the day to provide updates, route adjustments, and problem resolution. Answering customer calls and processing customer orders for new service, discontinuance, or changes in service. Handling customer inquiries related to service scheduling, delays, and special requests. Accepting payments from customers, researching customer billing inquiries and updating customer account information. Tracking fleet performance and ensuring compliance with safety and regulatory requirements. Collaborating with operations teams to optimize safety, efficiency and customer satisfaction. Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe environmentally sound solutions to service issues. WHAT WE NEED FROM YOU: 2 years of experience in a high-volume dispatch or logistics environment. 2 years of high-volume Customer Service experience Strong multitasking skills and the ability to work in a fast-paced setting. Experience with dispatching software and Microsoft Word, Excel, and Outlook. Excellent verbal and written communication skills. WHAT YOU’LL GET FROM US: Competitive Wages Retirement Plan with company match – let us help you save for your future. Comprehensive Benefits – Medical, Dental, Vision. Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan. Insurance Coverage – Life, Short-Term/Long-Term Disability. We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight. Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.

What you’ll do

Coordinate driver routes and schedules to ensure efficient waste collection while communicating updates and resolving problems. Handle customer inquiries, process service orders, and manage billing and account information.

Requirements

Requires at least 2 years of experience in both high-volume dispatch/logistics and customer service environments. Proficiency in dispatching software and Microsoft Office suite is essential.

Benefits

• Retirement Plan With Company Match • Medical Insurance • Dental Insurance • Vision Insurance • Employee Assistance Program • Scholarship Opportunities For Kids • Employee Stock Purchase Plan • Life Insurance • Short-Term Disability Insurance • Long-Term Disability Insurance

Listed skills

• Software · Preferred
• Customer service · Preferred
• Microsoft · Preferred
• Compliance · Preferred
• Kind · Preferred
• safety · Preferred
• Communication · Preferred
• Logistics · Preferred
• Microsoft Word · Preferred
• complaints · Preferred
• Billing · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Logistics
• Customer Service
• Multitasking
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Verbal Communication
• Written Communication
• Route Coordination
• Billing Inquiry Resolution
• Fleet Performance Tracking