Contact Centre Representative (Elmwood Spa, elmspa)

Join Our Team! Elmwood Spa is looking for a customer-focused Call Centre Representative to provide exceptional service while assisting guests with reservations, inquiries, and spa experiences. If you thrive in a fast-paced environment and enjoy creating memorable guest experiences, we'd love to hear from you. Key Responsibilities Handle inbound and outbound calls, emails, and voicemail inquiries in a professional and courteous manner. Process reservations, online bookings, gift card and product orders, appointment confirmations, and small group bookings. Assist guests with questions, resolve concerns, and provide timely follow-up to ensure outstanding service. Maintain accurate booking records, process Moneris reports, and complete administrative tasks. Maintain current knowledge of Elmwood Spa, elmspa, Bangkok Garden, partner packages, promotions, products, and services to confidently recommend the best options for each guest. Achieve established quality, sales, and guest satisfaction goals while delivering an exceptional guest experience. Qualifications Minimum 1 year of customer service experience in a call/contact centre, guest services, telemarketing, or hospitality environment (hospitality experience is an asset). Exceptional verbal and written communication skills with a professional, positive, and customer-focused attitude. Strong organizational, multitasking, and problem-solving skills. Self-motivated and able to work independently as well as collaboratively within a team. Proficient in Microsoft Office and comfortable learning reservation and booking systems. Previous sales or customer service training is considered an asset. Ability to work a flexible schedule, including days, evenings, weekends, and holidays. Reliable, punctual, and committed to maintaining scheduled shifts. What We Offer Competitive compensation. Paid training and ongoing coaching to support your success. Career growth and advancement opportunities. A supportive, collaborative, and guest-focused team environment. Employee recognition and performance incentive programs. Comprehensive benefits package. Employee discounts on spa services, products, and dining. If you are passionate about hospitality, enjoy helping others, and are committed to delivering exceptional guest experiences, we encourage you to apply and become part of the Elmwood Spa team.

The representative will handle inbound and outbound guest communications, including reservations, inquiries, and appointment confirmations. They are also responsible for maintaining accurate booking records and achieving quality and sales goals within a fast-paced spa environment.

Candidates must have at least one year of experience in customer service, hospitality, or a call centre environment. Strong verbal and written communication skills, proficiency in Microsoft Office, and the ability to work a flexible schedule including weekends and holidays are required.

• Paid training • Career growth opportunities • Employee recognition programs • Performance incentive programs • Comprehensive benefits package • Employee discounts on spa services • Employee discounts on products • Employee discounts on dining

• Customer servicePreferred
• Problem solvingPreferred
• SalesPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Call centre operations
• Reservation management
• Communication skills
• Multitasking
• Problem-solving
• Microsoft Office
• Sales
• Administrative tasks
• Hospitality
• Outbound Calls
• Inbound Calls
• Voicemail
• Administrative Functions
• Self-Motivation
• Call Center Experience
• Customer Service
• Communication
• Customer Service Training
• Problem Solving
• Telemarketing
• Coaching
• Reservations

• Customer Service & Support
• Hospitality
• Administrative
• Sales
• Contact Center Representative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week