Job summary

The representative will handle inbound and outbound guest communications, including reservations, inquiries, and appointment confirmations. They are also responsible for maintaining accurate booking records and achieving quality and sales goals within a fast-paced spa environment.

Job details

The representative will handle inbound and outbound guest communications, including reservations, inquiries, and appointment confirmations. They are also responsible for maintaining accurate booking records and achieving quality and sales goals within a fast-paced spa environment. Candidates must have at least one year of experience in customer service, hospitality, or a call centre environment. Strong verbal and written communication skills, proficiency in Microsoft Office, and the ability to work a flexible schedule including weekends and holidays are required.

What you’ll do

The representative will handle inbound and outbound guest communications, including reservations, inquiries, and appointment confirmations. They are also responsible for maintaining accurate booking records and achieving quality and sales goals within a fast-paced spa environment.

Requirements

Candidates must have at least one year of experience in customer service, hospitality, or a call centre environment. Strong verbal and written communication skills, proficiency in Microsoft Office, and the ability to work a flexible schedule including weekends and holidays are required.

Benefits

Paid training
Career growth opportunities
Employee recognition programs
Performance incentive programs
Comprehensive benefits package
Employee discounts on spa services
Employee discounts on products
Employee discounts on dining

Listed skills

Customer service · Preferred
Problem solving · Preferred
Sales · Preferred
Multitasking · Preferred
Microsoft Office · Preferred
Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

Customer service
Call centre operations
Reservation management
Communication skills
Multitasking
Problem-solving
Microsoft Office
Sales
Administrative tasks
Hospitality

Job areas

Customer Service & Support
Hospitality
Administrative
Sales