Customer Service Representative II

Job summary

Serves as a primary resource for customers regarding order validity, availability, and special requests. Coordinates with internal departments to ensure timely production, shipping, and customer satisfaction.

Job details

JOB SUMMARY Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required. ESSENTIAL DUTIES AND RESPONSIBILITIES Receives and enters orders for customers Responds to customer inquiries regarding inventory availability, validity, and special request items Coordinates with other departments to insure timeliness of production and shipping Communicates estimated production lead times and delivery times to customers Receives discrepancies and requests for credit from customers Checks status of orders and back-orders Works with Material Specification team for parts creation KNOWLEDGE, SKILLS, AND ABILITIES Knowledge and experience working in System 36 and INFOR Knowledge of computers sufficient to utilize email, spreadsheets and databases Typing skills sufficient for email communications and data entry into various systems Skill in operating office equipment Ability to communicate in both oral and written forms with all levels inside and outside of the organization Ability to work independently Ability to meet deadlines Ability to professionally address a variety of customer issues Ability to gain product knowledge Ability to carry out tasks completely, efficiently and in a timely manner MINIMUM REQUIREMENTS EDUCATION: High School Graduate or GED 15 semester hours of college in a related field may substitute for required experience EXPERIENCE: 1+ Years Experience in Customer Service and Accounting WORKING CONDITIONS PHYSICAL REQUIREMENTS: Light work Walking ENVIRONMENT:Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workers

What you’ll do

Serves as a primary resource for customers regarding order validity, availability, and special requests. Coordinates with internal departments to ensure timely production, shipping, and customer satisfaction.

Requirements

Requires a High School diploma or GED and at least one year of experience in customer service and accounting. Proficiency in System 36, INFOR, and basic computer applications is necessary.

Listed skills

• Customer service · Preferred
• Production · Preferred
• Organization · Preferred
• Basic Computer · Preferred
• Product Knowledge · Preferred
• meet deadlines · Preferred
• Data entry · Preferred
• Accounting · Preferred
• Customer · Preferred
• Food service · Preferred
• Shipping · Preferred
• email · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order Entry
• Customer Inquiry Management
• Inventory Tracking
• System 36
• Infor
• Data Entry
• Written Communication
• Oral Communication
• Time Management
• Problem Solving

Job areas

• Customer Service & Support
• Logistics
• Manufacturing
• Administrative
• Finance & Accounting