Customer Service Representative

Job summary

Wonder Berry North America Inc. is a growing food import and distribution company supplying major grocery retailers across Canada. We are looking for a motivated and detail-oriented Customer Service Clerk to join our team in Concord, Ontario. What you will do: -Process customer orders accurately and efficiently -Communicate with customers regarding orders, deliveries, and product inquiries -Coordinate with the warehouse team to ensure timely order fulfillment -Update customer information and order records -Assist with resolving custonmer concerns in a professional manner -Perform general adm…

Job details

Wonder Berry North America Inc. is a growing food import and distribution company supplying major grocery retailers across Canada. We are looking for a motivated and detail-oriented Customer Service Clerk to join our team in Concord, Ontario. What you will do: -Process customer orders accurately and efficiently -Communicate with customers regarding orders, deliveries, and product inquiries -Coordinate with the warehouse team to ensure timely order fulfillment -Update customer information and order records -Assist with resolving custonmer concerns in a professional manner -Perform general administrative and customer service duties What we are looking for: -Strong attention to detail Good computer skills (Microsoft Office; experience with ERP systems is an asset) -Excellent communication and organizational skills -Customer service experience is an asset, but not required-we are happy to train the right candidate -Ability to work independently and as part of a team -Ability to communicate in English and Russian What we offer: -Full-time, permanent position ($17.60-$18/hour) -Monday to Friday schedule -Supportive and friendly team environment -On-the-job training -Opportunity for growth within a growing company -Casual dress -On-site parking

What you’ll do

The role involves accurately processing customer orders and coordinating with the warehouse team to ensure timely fulfillment. Additionally, the representative will handle customer inquiries and maintain updated order records.

Requirements

Candidates should possess strong attention to detail, good computer skills, and the ability to communicate in both English and Russian. While customer service experience is an asset, the company is willing to train the right candidate.

Benefits

• On-the-job Training • Opportunity For Growth • Casual Dress • On-site Parking

Listed skills

• Customer service · Preferred
• Training · Preferred
• Order Fulfillment · Preferred
• Attention to detail · Preferred
• Detail-oriented · Preferred
• Process · Preferred
• Communication · Preferred
• as part of a team · Preferred
• Administrative · Preferred
• Warehouse · Preferred
• Customer · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order Processing
• Customer Communication
• Warehouse Coordination
• Administrative Support
• Microsoft Office
• ERP Systems
• Organization
• English Proficiency
• Russian Proficiency