Customer Service (Call Center) Expert

Job summary

Develop AI training content by creating realistic customer service conversations and evaluate AI responses to improve model accuracy and relevance. Ensure model integrity by testing for biases and inaccuracies across various support scenarios.

Job details

Rate: Up to $30/hr Type: Contract Location: Remote Skills & technologies * Issue Resolution * Conflict Resolution * Customer Service * Escalation Management * AI Training * Voice Support * English * Complaint Handling * Call Center Key responsibilities * Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios. * Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance. * Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases. Your Profile * Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience). * 2+ years of professional Customer Service (call center) experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management. * 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work. * Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution. * Excellent spoken English C1+ (US only), with clear and fluent verbal communication. * Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios. * Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern. * Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment.

What you’ll do

Develop AI training content by creating realistic customer service conversations and evaluate AI responses to improve model accuracy and relevance. Ensure model integrity by testing for biases and inaccuracies across various support scenarios.

Requirements

Requires a bachelor's degree or equivalent experience, along with at least 2 years of professional customer service experience. Candidates must also have 1 year of AI training experience and excellent verbal English communication skills.

Listed skills

• issue resolution · Preferred
• Conflict Resolution · Preferred
• Customer service · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Issue Resolution
• Conflict Resolution
• Customer Service
• Escalation Management
• AI Training
• Voice Support
• Complaint Handling
• Call Center
• Data Annotation
• AI Evaluation
• Model Training
• Troubleshooting
• Customer Relationship Management
• Communication
• English Language
• Troubleshooting (Problem Solving)
• Workflow Management
• Self-Discipline
• Business Administration
• Call Center Experience
• Verbal Communication Skills
• Customer Inquiries
• Marketing Management
• Customer Support
• AI Testing

Job areas

• Customer Service & Support
• Technology
• Data & Analytics
• Software
• Customer Service Expert
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives