YO

YMCA of Greater Toronto

Verified Job Source

✨A charity that ignites the potential in people, helping them grow, lead, and give back to their communities.✨

Toronto, ON

Non-profit Organizations
1,001–5,000 people

About

Everyone deserves a chance to shine. That’s why the YMCA of Greater Toronto is committed to promoting equity and boosting well-being across the GTA — but as a charity, we don’t do it alone. When many think of the Y, a charity may not be the first thing that comes to mind — but our ability to ignite the potential in people and spark change for the better is only made possible by the loyalty of our participants, the generosity of our donors, and the dedication of our volunteers and staff. Thanks to the breadth, quality, and inclusive nature of the services and programs we offer across our network of 500+ locations in the GTA, we attract a diverse and dynamic mix of participants and will never turn anyone away due to their financial circumstances. Many participate for life and many more choose to give back when they have the means, so that others can benefit from experiences like their own — experiences that can only be found at the Y. Our focus on well-being means we help people thrive not only physically, but mentally and socially as well. We offer volunteering opportunities; safe spaces for teens; child care; camps; career guidance; employment services; support for immigrants; and a range of other services essential for individuals and communities to shine their brightest. No matter your needs or stage of life, when you join the Y community, you get to be part of something special. Over our 170-year history, we’ve adapted to meet our communities’ most urgent needs. Today, these needs include mental health supports, affordable housing, accessible child care, help navigating our precarious labour market, and community for isolated older adults. By offering a safe destination where anyone can grow, lead, and give back, the Y has become both a beacon of inspiration and a trusted anchor of support driven by our knowledgeable, friendly, and caring volunteers and staff.

Open positions

Contact Centre Agent - Support Services

On-site · Toronto

The Contact Centre Agent manages member account updates, processes service requests, and maintains accurate data behind the scenes. They ensure smooth operations by following established procedures and collaborating with internal teams to resolve issues.

Contact Centre Agent - Outbound Sales

On-site · Toronto

The Contact Centre Agent conducts outbound calls to promote YMCA programs and memberships to prospective and existing members. They are responsible for using approved scripts to convert leads, updating CRM systems, and meeting individual sales targets.

Contact Centre Agent - Outbound Sales

On-site · Toronto

The Contact Centre Agent conducts outbound calls to promote YMCA programs and memberships to prospective and existing members. They are responsible for following sales scripts, updating CRM systems, and meeting individual sales targets while maintaining brand standards.