Purchasing specialist call center agent

Job summary

The purchasing specialist will answer incoming calls to negotiate and purchase used vehicles for the company's branches. They are responsible for understanding customer needs, highlighting sustainability benefits, and following up on pending sales and purchase requests.

Job details

Company Description At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting! Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales. What we offer:​ A full-time, permanent position A competitive wage starting at $22.10/hr + commission Vacation, benefits and a RRSP matching program AIM Tuition Assistance Program The tools and support needed to be successful in your career and professional development A dynamic & rewarding work environment that is also a lot of fun! Job Description We are currently looking for motivated individuals to join our call center team located in Laval, Quebec. As a call center agent specialized in purchasing, you'll play an essential role in buying vehicles for our various branches and assisting in our day-to-day operations. This position offers an exciting opportunity for people with a passion for the automotive industry and who enjoy providing exceptional customer service. What you’re responsible for: Answering incoming calls related to the purchase of used vehicles Understanding the specific needs of our customers and offering personalized solutions Highlighting our unique business model and sustainability benefits Negotiating and concluding the purchase of cars, keeping in mind purchasing objectives and customer satisfaction Following up on pending customer requests related to sales and purchase Qualifications To join our team: You are bilingual in French and English (required) You have previous call center experience (1 year) You have excellent negotiation and persuasion skills You have excellent customer service and communication skills You have the ability to multi-task in a fast-paced environment Compensation: up to CAD 22.10 - hourly

What you’ll do

The purchasing specialist will answer incoming calls to negotiate and purchase used vehicles for the company's branches. They are responsible for understanding customer needs, highlighting sustainability benefits, and following up on pending sales and purchase requests.

Requirements

Candidates must be bilingual in French and English and possess at least one year of call center experience. Excellent negotiation, persuasion, and customer service skills are required to succeed in this fast-paced environment.

Benefits

• Vacation • Benefits • RRSP matching program • Tuition assistance program

Listed skills

• Customer service · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual
• Call center
• Negotiation
• Persuasion
• Customer service
• Communication
• Multi-tasking
• Automotive industry knowledge
• Bilingual (French/English)
• Automotive Industry
• Multilingualism
• Call Center Experience
• Customer Service
• Sales
• Multitasking
• Operations
• Persuasive Communication
• Purchasing

Job areas

• Customer Service & Support
• Sales
• Environmental & Sustainability
• Administrative
• Purchasing Specialist
• Purchasing Agent (General)
• Buyers
• Buyers and Purchasing Agents, Farm Products
• Buyers and Purchasing Agents