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Apptoza Inc.

Tech Lead for IVR-Contact Centre

  • Toronto, ON
  • Hybrid
  • Posted Nov 3, 2026
  • 1 position

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Employment type
Full-time
Experience level
Senior · 5+ years
Posting language
English
Working hours
40 hours per week
Seniority
Mid-Senior level
Application method
Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Lead the design, development, implementation, and support of IVR and contact center applications. Manage contact flows, call routing, self-service solutions, and integrations with telephony and backend systems.

Job details

Tech Lead for IVR-Contact Centre Toronto, ON Contract - Hybrid Skill Required: Lead the design, development, implementation, and support of IVR and Contact Center applications. Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). Experience in contact flow design, call routing, self-service solutions, and speech recognition. Knowledge of CTI integration, APIs, web services, and backend system integrations. Experience with cloud-based contact center solutions and telephony technologies. Strong project management and stakeholder management skills. Familiarity with Agile/Scrum methodologies. Excellent problem-solving, communication, and leadership skills. Strong knowledge of AWS Amazon Connect

What you’ll do

Lead the design, development, implementation, and support of IVR and contact center applications. Manage contact flows, call routing, self-service solutions, and integrations with telephony and backend systems.

Requirements

Requires strong experience with IVR and contact center platforms, including AWS Amazon Connect, and knowledge of CTI, APIs, web services, cloud contact center solutions, and telephony. Also requires project and stakeholder management, familiarity with Agile/Scrum, and strong problem-solving, communication, and leadership skills.

Listed skills

  • Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • IVR
  • Contact Center Platforms
  • Genesys
  • Cisco UCCE/UCCX
  • Amazon Connect
  • NICE
  • Avaya
  • Nuance
  • Contact Flow Design
  • Call Routing
  • Self-Service Solutions
  • Speech Recognition
  • CTI Integration
  • APIs
  • Cloud-Based Contact Centers
  • Project Management

Job areas

  • Technology
  • Software
  • Management & Leadership
  • Customer Service & Support

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