Customer Service Representative

Job summary

Handle approximately 30 inbound customer calls daily to provide professional support and resolve inquiries. Manage sales support and order processing by accurately entering customer information into the system.

Job details

Tenure: Full-Time, Temp-to-Term Location: 10 Smed Ln, Unit 150, Calgary, AB T2C 4T5 Schedule: Monday to Friday, 9:30 AM – 6:00 PM Start Date: ASAP Pay: $22.50/hour Responsibilities Handle approximately 30 inbound customer calls per day, providing professional and customer-focused support. Assist with sales support and customer order processing, including entering and processing orders in the system. Answer customer questions, provide product/service information, and resolve inquiries efficiently. Work comfortably with a headset while entering information into the system simultaneously. Maintain accurate customer and order information with strong attention to detail. Communicate effectively with customers and work collaboratively within a small team of two. Requirements Strong computer, email, typing, and data-entry skills. Excellent verbal communication and active listening skills. Strong attention to detail and accuracy. Pleasant, professional, and customer-focused approach. Reliable, punctual, and strong attendance record. Comfortable working independently in a small-team environment. Previous customer service, inside sales, or order-processing experience is an asset.

What you’ll do

Handle approximately 30 inbound customer calls daily to provide professional support and resolve inquiries. Manage sales support and order processing by accurately entering customer information into the system.

Requirements

Candidates must possess strong computer, typing, and data-entry skills along with excellent verbal communication. Previous experience in customer service, inside sales, or order processing is considered an asset.

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Processing
• Data Entry
• Verbal Communication
• Active Listening
• Typing
• Email Communication
• Inside Sales
• Attention To Detail

Job areas

• Customer Service & Support
• Sales
• Administrative