Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Bilingual QE Engineer – Contact Center Tools

Toronto, ON
On-site
Posted Oct 21, 2026
1 position

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Employment type: Full-time
Experience level: Senior · 5+ years
Apply by: Nov 19, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Provide technical leadership for maintenance releases, enhancements, and ongoing support of contact center tools. Perform quality engineering and automation testing across IVR and routing, user interfaces, APIs, and agent desktops.

Job details

Bilingual QE Engineer – Contact Center Tools Key Skills: Amazon Connect, French Speaking & Test Automation Skill Required • Expertise in QE with Contact Center platforms. • IVR/Routing Automation using Cyara, Hammer, etc. • Automation testing across UI & APIs (Selenium, Postman, Karate, etc. — any of them). • Agent Desktop Automation. • Java core. • Provide technical leadership for maintenance releases, enhancements, and ongoing support activities. • Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs (IntelliJ/Eclipse), etc. Experience working in a structured scaled Agile environment. • Strong knowledge of AWS Amazon Connect is a plus. • French Speaking / Testing Capabilities.

What you’ll do

Requirements

Requires contact center quality engineering experience, test automation capabilities, Java knowledge, and French-speaking ability. Familiarity with Amazon Connect, source control and collaboration tools, and working in a scaled Agile environment is expected; Amazon Connect expertise is noted as a plus.