https://careers.astra-north.com/jobs/Careers
Oakville, Ontario
Astra - North Infoteck Inc. Agile - Systems - Technologies - Resources - Applications Apply for Jobs@ https://careers.astra-north.com/jobs/ We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions. The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues. Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals. Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!
On-site · Toronto
Provide technical leadership for maintenance releases, enhancements, and ongoing support of contact center tools. Develop and execute automation testing for IVR and routing, user interfaces, APIs, and agent desktops.
Hybrid · Toronto
Lead the design, development, implementation, and support of IVR and contact center applications. Oversee contact flows, call routing, self-service solutions, and integrations with backend systems.
Hybrid · Toronto
Design, implement, and support enterprise-scale Amazon Connect contact center infrastructure, including contact flows, routing profiles, queues, IVR, and call routing. Integrate the platform with AWS services and CRM systems, and troubleshoot routing issues, call failures, and performance bottlenecks.
Hybrid · Toronto
Provide technical leadership for maintenance releases, enhancements, and ongoing support of contact center platforms. Lead quality engineering and automation across IVR, routing, agent desktop, UI, and API testing.
Hybrid · Toronto
Lead the design, development, implementation, and support of IVR and contact center applications. Oversee contact flows, call routing, self-service solutions, and integrations with telephony and backend systems.
On-site · Toronto
The role focuses on quality engineering for contact center tools, including Amazon Connect. It involves test automation.
Hybrid · Toronto
Provide technical leadership for quality engineering across contact center platforms, including maintenance releases, enhancements, and ongoing support. Lead automation testing for IVR and routing, user interfaces, APIs, and agent desktops.