Solution Architect – Salesforce Service Cloud Voice, Amazon Connect & Contact Center
- Toronto, ON
- On-site
- Posted Aug 31, 2026
- 1 position
Opens an external site
- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Apply by
- Sep 30, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Design and implement voice-enabled contact center solutions by integrating Salesforce Service Cloud Voice with Amazon Connect. Translate business requirements into scalable technical specifications and lead deployment teams.
Job details
Solution Architect – Salesforce Service Cloud Voice, Amazon Connect Solution Architect Position Salesforce Service Cloud Voice: • Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred). • Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences. • Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems. • Experience in Implementing Omni-channel Routing for Voice and Digital Channels, also Salesforce Agent Force. • Experience Customizing Salesforce Components: Apex, Flows and Process Builders. • Translate the Business Requirement into Scalable Contact center Designs, and Technical-Specifications. • Design SCV Solutions: Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions. • Understanding and experience on IVR Flows, Queues, Routing Profiles and Contact Lens. • Support Deployment and Lead the Teams. • Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect).
What you’ll do
Design and implement voice-enabled contact center solutions by integrating Salesforce Service Cloud Voice with Amazon Connect. Translate business requirements into scalable technical specifications and lead deployment teams.
Requirements
Requires expertise in CRM, telephony, and Salesforce customization using Apex and Flows. Experience with IVR flows, routing profiles, and Amazon Connect is essential.
Listed skills
- Apex · Preferred
- CRM · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Salesforce Service Cloud Voice
- Amazon Connect
- CRM
- Telephony
- Omni-channel Routing
- Salesforce Agent Force
- Apex
- Salesforce Flows
- Process Builder
- IVR Design
- Contact Lens
- Technical Specification Design
Job areas
- Technology
- Software
- Consulting
- Customer Service & Support
- Engineering
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