AML & KYC Associate - Contact Center

Job summary

Provide inbound and outbound customer support for AML and KYC inquiries, conduct and document KYC checks, and process transactions accurately in line with regulatory requirements and service standards. Coordinate with compliance and investigation teams, escalate high-risk issues, maintain confidential records, and identify opportunities to improve processes and service delivery.

Job details

Are you ready to contribute to a leading financial institution? Apply Now! Working with one of our top financial clients, this role calls for an AML & KYC Associate - Contact Center . This position involves executing operational support activities for banking and financial services, including handling complex transactions, supporting compliance processes, and ensuring adherence to service standards. The successful candidate will play a key role in maintaining high levels of accuracy, efficiency, and client satisfaction within a collaborative team environment. Pay rate range (CAD): $17.60/hr – $27.70/hr Responsibilities Provide customer support through inbound and outbound communication channels, including email and phone inquiries related to Anti-Money Laundering (AML) and KYC processes. Conduct detailed KYC checks, accurately document findings, and report results in compliance with internal and regulatory standards. Collaborate with compliance and investigation teams to resolve issues, support regulatory requirements, and maintain detailed documentation. Ensure all transactions are processed accurately, timely, and in accordance with established procedures and SLAs. Escalate operational issues or high-risk activities promptly, connecting with appropriate teams to facilitate resolution. Review internal processes regularly and identify opportunities for improvement to enhance service delivery. Support adherence to enterprise frameworks such as Anti-Money Laundering and Business Continuity Management. Maintain confidentiality and exercise sound judgment when managing sensitive information. Prioritize workload effectively to meet productivity targets and SLA commitments. Engage with internal and external partners, providing effective and timely responses to requests. Participate in team meetings and contribute to a positive, collaborative environment. Desired Skill-Set 5-7 years of experience in banking or financial services operations. Proven call center experience with strong customer service skills. Hands-on experience with KYC procedures and AML compliance. Proficiency with Microsoft Office 365, especially Excel, Word, and Outlook. Ability to meet strict deadlines in a high-volume environment. Strong analytical, organizational, and time management skills. Excellent verbal and written communication skills. Critical thinking abilities and multitasking capability. Demonstrated ability to work independently and as part of a team. Self-motivated and goal-oriented with attention to detail. Nice-to-Have CAMS certification or ACFCS certification. Experience with global trade platforms such as MM and FX products, including Foreign Exchange spots, forwards, and money market deposits or loans. Knowledge of WSS and other industry-specific software platforms. BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled. Privacy Policy

What you’ll do

Provide inbound and outbound customer support for AML and KYC inquiries, conduct and document KYC checks, and process transactions accurately in line with regulatory requirements and service standards. Coordinate with compliance and investigation teams, escalate high-risk issues, maintain confidential records, and identify opportunities to improve processes and service delivery.

Requirements

Requires 5–7 years of banking or financial services operations experience, call center experience, and hands-on knowledge of KYC procedures and AML compliance. Candidates should be proficient in Microsoft Office 365 and demonstrate strong communication, analytical, organizational, time-management, multitasking, and attention-to-detail skills; CAMS or ACFCS certification and experience with MM, FX, or WSS platforms are advantageous.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Call Center Operations
• Know Your Customer (KYC)
• Anti-Money Laundering (AML) Compliance
• Microsoft Office 365
• Excel
• Word
• Outlook
• Analytical Skills
• Organization
• Time Management
• Written Communication
• Verbal Communication
• Critical Thinking
• Multitasking
• Attention to Detail

Job areas

• Finance & Accounting
• Customer Service & Support
• Security & Safety

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