Application Architect/Contact Center/Amazon Connect

Job summary

Design contact center IT solutions and provide architecture guidance for migration and AI initiatives, including solutions involving Amazon Connect. Coordinate with internal teams and vendors, document and present technical designs, and support project timelines and quality standards.

Job details

Are you an experienced Application Architect looking for your next challenge? Apply Now! Working with one of our top financial clients, this role calls for an Application Architect/Contact Center/Amazon Connect. This position involves providing architecture support for contact center solutions, migration design, and AI integration within a highly regulated environment. The role offers opportunities to work with industry-standard platforms, develop key solutions, and contribute to critical projects in a dynamic setting. Pay rate range (CAD): $58.41/hr – $70.09/hr Responsibilities Design and define IT solution sets based on business requirements for contact center projects. Provide architecture overviews and technical guidance for migration and AI implementation initiatives. Collaborate with internal teams and external vendors to ensure technical alignment and project success. Develop and maintain architecture documentation using MS Office and Visio. Present technical solutions to large groups, ensuring clarity and stakeholder buy-in. Support project timelines, deliverables, and quality standards. Use Jira and Confluence for project tracking and documentation. Stay current on contact center technologies, including Amazon Connect and AI solutions. Desired Skill-Set 2+ years of experience as an IT Architect or 4+ years of lead developer experience. Proven ability to define and deliver technical solutions from requirements. Strong proficiency with MS Office tools (Word, Excel, PowerPoint, Visio). Excellent communication skills, both written and verbal. Demonstrated experience presenting to large groups (50+ people). Familiarity with Jira and Confluence. Effective team collaboration and time management skills. Ability to adapt quickly and work with a sense of urgency. Nice to Have Experience with Agile methodologies. Contact center experience, including IVR flows and telecom solutions. Knowledge of Agentic AI solutions. Amazon Solution Architect certification. Background working within highly regulated environments such as banking, financial institutions, or medical sectors. BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled. Privacy Policy

What you’ll do

Design contact center IT solutions and provide architecture guidance for migration and AI initiatives, including solutions involving Amazon Connect. Coordinate with internal teams and vendors, document and present technical designs, and support project timelines and quality standards.

Requirements

Candidates need at least two years of IT architecture experience or four years of lead developer experience, with a demonstrated ability to define and deliver technical solutions. Strong communication and presentation skills, proficiency with Microsoft Office and Visio, and familiarity with Jira and Confluence are sought; contact center, AI, Agile, certification, and regulated-industry experience are advantageous.

Listed skills

• Microsoft Office · Preferred
• Jira · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application Architecture
• Contact Center Solutions
• Amazon Connect
• Solution Design
• Migration Architecture
• AI Integration
• Technical Guidance
• Architecture Documentation
• Microsoft Office
• Visio
• Jira
• Confluence
• Stakeholder Presentations
• Agile Methodologies
• IVR Flows
• Telecommunications

Job areas

• Technology
• Software
• Consulting
• Finance & Accounting
• Customer Service & Support

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