Bilingual Customer Service Representative (Permanent)

Original job posting

The Customer Service Representative will assist customers with product inquiries, order entry, and troubleshooting while maintaining software applications. They will collaborate with internal teams including sales, procurement, and warehouse departments to ensure customer needs are met.

Job details

The Customer Service Representative will assist customers with product inquiries, order entry, and troubleshooting while maintaining software applications. They will collaborate with internal teams including sales, procurement, and warehouse departments to ensure customer needs are met. Candidates must have 1-2 years of previous customer service experience and proficiency in verbal and written communication. Strong computer skills, the ability to multitask under pressure, and experience in a fast-paced environment are required.

What you’ll do

The Customer Service Representative will assist customers with product inquiries, order entry, and troubleshooting while maintaining software applications. They will collaborate with internal teams including sales, procurement, and warehouse departments to ensure customer needs are met.

Requirements

Candidates must have 1-2 years of previous customer service experience and proficiency in verbal and written communication. Strong computer skills, the ability to multitask under pressure, and experience in a fast-paced environment are required.

Benefits

• Inclusive working environment
• Professional development opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Troubleshooting · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Consultative Selling · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• crisis management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order processing
• Data entry
• Troubleshooting
• Communication skills
• Crisis management
• Problem solving
• Administrative skills
• Organizational skills
• Consultative selling
• Microsoft Office
• Windows software
• Multitasking
• Time management
• Bilingual

Job areas

• Customer Service & Support
• Sales
• Logistics
• Administrative
• Retail