Customer Service Representative / Inside Sales

Job summary

The role involves providing excellent customer service, managing order entries, and supporting sales activities such as quotations and outbound calls. Additionally, the representative is responsible for day-to-day client interactions and technical tasks like assembling hydraulic hoses.

Job details

[https://44109170.hs-sites.com/hubfs/BANNERS%20FOR%20USE%20ON%20LETTERS,%20QUOTES%20ETC%20-%20ALL%20COMPANIES/Stellar-Banner.png] We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Stellar Industrial branch located in Dartmouth, NS. Our ideal candidate will represent Stellar Industrial with a strong positive attitude and a drive to succeed; all in an effort to ensure optimal client satisfaction. We offer a comprehensive compensation and benefits package that includes: * Competitive salaries plus bonuses * Generous RRSP matching program 5% (after one year) * Full health and dental benefits (shared costs) * Great schedule-Monday to Friday 8-5 * Personal & Professional Development Opportunities * Fun & engaging working environment * Free parking Principle Responsibilities * Provides excellent customer service and promotes a positive experience to Stellar’ prospective customers and current customers. * Provide excellent customer service, ensuring all customer needs are met on-site. * Enters all orders in a timely manner and communicates the information to the respective personnel. * Maintains an accurate database – update customer information as required. * Supports ongoing sales support activities, such as quotations, follow-up quotations etc. * Assists customers with product information and other inquiries. * Proactively contacts the customer to promote Stellar’ products and services to meet/exceed daily outbound call goals. * Responsible for the day-to-day interactions and sales functions between customers, Territory Managers and the product supply functions within Stellar. * Client service via telephone, in-person and electronic communications. * Supports Territory Managers with a focus on fulfilling quotations, orders and correspondence. * Responsibilities include making hoses, including hydraulic hoses. Required knowledge and training * High school diploma or equivalent required. * Minimum 1-2 years of sales experience. * Excellent verbal and written communication skills. * Strong analytical, problem-solving and negotiation skills. * Must be organized and able to prioritize and manage multiple tasks. * Energetic and enthusiastic attitude. * Driven to reach sales goals and learn new skills. * Strong organizational and time management skills. * Must be currently living in the area The Hercules Group of Companies is a privately owned Canadian company, headquartered in Dartmouth, Nova Scotia; it is comprised of six distinct companies—Hercules Cranes and Lifting Supplies, Spartan Industrial Marine, Stellar Industrial Sales, and Wire Rope Industries Atlantic, Atlantic Crane and Material Handling —with Hercules Machining & Millwright Services as a division of Hercules SLR. While Hercules has grown into a multitude of industrial sectors, we specialize in equipment, products and services for securing, lifting and rigging applications. As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service. Please note: Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment

What you’ll do

The role involves providing excellent customer service, managing order entries, and supporting sales activities such as quotations and outbound calls. Additionally, the representative is responsible for day-to-day client interactions and technical tasks like assembling hydraulic hoses.

Requirements

Candidates must have a high school diploma or equivalent and at least 1-2 years of sales experience. Strong communication, organizational, and problem-solving skills are required, along with the ability to work on-site in Dartmouth, NS.

Benefits

• Competitive salaries
• Bonuses
• RRSP matching program
• Health benefits
• Dental benefits
• Personal & professional development opportunities
• Free parking

Listed skills

• Customer service · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred
• Negotiation · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Inside sales
• Order entry
• Database management
• Sales support
• Quotation preparation
• Product inquiries
• Outbound calling
• Communication skills
• Analytical skills
• Problem-solving
• Negotiation
• Time management
• Hydraulic hose assembly
• Organizational skills
• Inside Sales
• Outbound Calls
• Sales Support
• Energetic
• Positivity
• Customer Service
• Communication
• Sales
• Problem Solving
• Material Handling
• Time Management
• Prioritization
• Enthusiasm

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Trades
• Logistics
• Inside Sales and Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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