Customer Service Representative ? Full Time Calgary, AB | Monday to Friday, 8:00 AM ? 4:30 PM (flexibility required)

AMJ Calgary is seeking a detail-oriented, adaptable, and customer-focused individual to join our busy Home Deliveries Team. As a key part of our logistics operations, you'll be the voice our customers hear and the support our team relies on. We?re looking for someone who thrives in a fast-paced environment and enjoys problem-solving with a smile.

What You?ll Do:

• Answer incoming customer inquiries and provide timely, professional support
• Collaborate with team members and stakeholders to stay informed on services, processes, and updates
• Accurately enter and update customer information in our CRM system
• Communicate with clients in a friendly and empathetic manner, actively listening and addressing concerns
• Offer practical solutions in line with company policies
• Manage calls, distribute correspondence, and assist with day-to-day office operations
• Tackle additional administrative or coordination duties as needed

What You Bring:

• Strong organizational skills and the ability to multitask under pressure
• Excellent verbal and written communication
• Proficiency in Microsoft 365, Excel, and CRM systems
• Must have a background in customer service or logistics
• A flexible attitude and a willingness to adapt to changing priorities and schedules

Why Join AMJ? You?ll be part of a supportive team in a growing, fast-moving industry. We value initiative, reliability, and great customer experiences. This is a full-time, in-office role with opportunities to develop your skills and grow within the company.

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person