Sales and Leasing Assistant-Mixed Income Casual

Calgary

Overview

exceptional customer service and providing essential administrative support to the Mixed-Income Sales & Leasing team. This casual position involves managing inquiries, processing applications, coordinating tours, and managing waitlists, all of which contribute to a positive customer experience and successful occupancy rates. This role offers a valuable opportunity for candidates to gain insights and skills that can pave the way for future advancement within the Sales & Leasing department.

Responsibilities

• Respond to general inquiries by phone, email, web, or in-person.
• Support lead management, tour bookings, and tours for mixed‑income and supportive living.
• Assist with application processing, documentation follow‑up, and intake coordination.
• Book Priority Rating Score calls for affordable housing and support occupancy initiatives.
• Maintain accurate waitlists, prospect records, and data entry in Yardi Senior CRM IQ.
• Prepare application, tour, and outreach materials as required, including event support.
• Always maintain confidentiality and professionalism.
• Provide flexible administrative and project support, and other duties as assigned.

Qualifications

• Experience in customer service, sales, call center, or administrative support preferred.
• Strong verbal and written communication skills, including experience supporting seniors.
• Ability to multitask, prioritize, and work independently with minimal supervision.
• Strong customer service orientation and collaborative team approach.
• Proficiency with Microsoft Office and Adobe required; Yardi or CRM experience an asset.
• Typing speed is approximately 60 WPM (80+ preferred).

Work Experience

Employment Level

Casual

Work Conditions

• Casual, flexible schedule in a fast‑paced environment.
• Repetitive data entry and desk work required.
• Ability to work in office or community settings and lift up to twenty pounds.
• Hybrid remote work may be available once successfully trained.

Hours of work:

• Casual availability based on business needs. Hours are not guaranteed.
• Typical shifts may include weekends (10:00 am – 6:00 pm) or evenings (4:00 pm – 8:00 pm).
• Availability for these types of shifts required