<h3>Description</h3><div><strong>What we do every day to be our very best<br> </strong></div><div>Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We?re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.<br> <br><strong>Who we need</strong><br> <br>You are much more than a call centre representative: you are a trusted voice at key moments, often sensitive ones linked to medical contexts. In a bilingual environment (French and English), you support clients with clarity, empathy and accuracy.<br><br></div><div>In this role, your ability to understand medical contexts, ask the right questions, and analyse sometimes complex situations is essential to provide the right level of support, tailored to each case.<br><br></div><div>If you are a good listener with strong analytical skills, and you find meaning in helping others navigate complex situations, you will thrive within this team, where every interaction is an opportunity to make a real and positive impact.<br><br></div><div><strong>For this position, you will be working from 8:30 a.m. to 5:00 p.m. (ET) on Monday, Tuesday and Friday and from 11.30 a.m. to 8:00 p.m (ET). on Wednesday and Thursday.<br> <br>The current work arrangement for this team is hybrid and includes occasional in?office presence, approximately once per month.<br></strong><br>The starting salary range for this position is between $50,000 CAD and $55,000 CAD, depending on experience. Details of our other benefits are provided below.<br> <br>This posting is for an existing vacancy.  <strong>Only one position is available; however, it may be based in multiple locations: Toronto (ON), Waterloo (ON), Burnaby (BC) or Montréal (QC).</strong></div><br><h3>What you will do</h3><ul><li>Complete insurance and medical questionnaires with clients so their insurability can be assessed;</li><li>Handle client calls about insurance claims;</li><li>Collect the information needed to analyze requests;</li><li>Assess needs and addressing each request in a professional, friendly and timely manner;</li><li>Raise and vet ideas and trends to promote continuous improvement;</li><li>Maintain up to date knowledge products and services and attend appropriate development courses on an ongoing basis.</li></ul><br><h3>What you will bring</h3><ul><li>Minimum of 2 years? experience in customer service or within the medical sector</li><li>Exceptional active listening skills and excellent verbal and written communication abilities</li><li>Fluency in both French and English to communicate with clients across Canada</li><li>Basic understanding of medical terminology (e.g. CLSC, medical secretary, patient care attendant, pharmacy staff, etc.)</li><li>Ability to assess the importance and urgency of information received from clients</li><li>Strong organisational skills with keen attention to detail</li><li>Positive attitude and commitment to service quality</li><li>Ability to remain calm under pressure</li><li>Team player with a proven ability to collaborate effectively</li></ul><br><h3>Why join?</h3><div>When you?re a part of Securian Canada, you?re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture ? so that together, we can discover the art of possible. <br><br></div><div>At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose. <br><br></div><div>You?ll also be part of a team that?s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be ? both in, and outside, work.<br><br></div><div>Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:</div><ul><li><strong>Flexible work arrangements </strong>with monthly financial allocations to support your wo