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Community Specialist

Snackish1 day ago
Remote
Entry Level
Full-Time

Top Benefits

Comprehensive Coverage
Generous PTO
Flexible Work Hours

About the role

A bit about us…

At Snackish, we’re creating the everyday snack for a new generation. We’re vertically integrated (hello, Snacktory!) and just launched across North America in the U.S. and Canada, backed by a world-class CPG team that has a track record of building category-defining brands (and having fun while doing it!).

If you’re energized by early-stage momentum, bold ideas, moving fast, and creating something people reach for every day, we're just getting started. Join us on the snackpack & play a key role in defining the future of everyday snacking. 🥔

We are proudly Female-Founded and led by an all-female identifying leadership team.

How your role will bring the vision to life:

Snackish is built on how we make people feel. You are that feeling. Every DM you answer, every person you surprise & delight, and every creator you bring into the snackpack is inviting them into building Snackish alongside us. You're not "managing a community," you're the reason it exists.

You make Snackish feel seen & heard like a friend. Every DM and comment you answer turns a bag of chips into a real relationship- the thing that makes someone choose Snackish over a shelf full of other bags. You turn customers into ambassadors. Through surprise & delight and genuine one-on-one moments, you create the kind of loyalty and word-of-mouth that builds an emotional connection to Snackish You grow the community that grows the brand. By showing up consistently & with intentionality, you bring new snack pack members in and give the people already here a reason to stay, share, and have their friends join the vision You find the creators who'll carry us forward. By spotting influencers naturally drawn to Snackish, you help build partnerships that feel authentic instead of transactional- the kind that actually move people. You make the brand feel human at scale. As we reach more people, you keep every interaction feeling personal, kind, and unmistakably Snackish. You're our ear to the ground. What you hear in the DMs, comments, and tickets becomes the north star that shapes our content, our products, and how the whole team shows up.

What success looks like: Our DMs, comments, and CX inboxes are answered quickly and warmly, and people walk away knowing Snackish actually cares- because it does. Our community is growing and getting more engaged: more genuine conversations, more user-generated content, more fans who feel like part of the family. Surprise & delight moments are landing — fans are posting about being surprised, and you're consistently turning everyday customers into vocal superfans. We have a growing roster of creators who genuinely love the brand, sourced and nurtured by you, fueling authentic partnerships. The rest of the team is smarter because of you — your read on what the community is feeling regularly shapes content, product, and decisions.

We're looking for an incredible human who: Genuinely loves people and makes everyone they talk to feel a little more seen & heard- whether it's a superfan or a frustrated customer. Lives on the internet and gets it: the humor, the trends, the unspoken rules of how Gen Z and millennial women actually talk online. Writes fast, warmly, and on-brand, and can hold Snackish's voice across a hundred replies a day without losing the spark. Has great instincts for people and authenticity — they can tell which creators are a real fit and which moments will make someone's day. Is organized, reliable, and self-directed, and can juggle a busy inbox, an active comment section, and a ticket queue without dropping the ball. Is hungry to grow into becoming a social and influencer marketing leader

What we care about…

Fun is Fuel: We choose to keep it light. It makes us human, keeps us energized, and reminds us why we started in the first place.

Community over Everything: People first, always. We lead with kindness. We care for those around us and the families who shape our lives.

Gratitude Always: Gratitude guides us- in how we show up, how we speak, and how we make people feel seen.

Bold by Default: We say the thing, challenge the “how it’s always been done” mindset, take up space, and back what we believe.

Own your Sh*t: We are proactive, accountable, and always learning. We show up with heart, own the outcome, and pour passion into what we do.

Speed with Intention: We have a bias towards action and trusting our gut. We believe growth lives in momentum, not perfection.

Compensation & Perks:

At Snackish, every Snackpack member has real ownership- one class of shares, no complex structures, and true shared upside. When Snackish grows, we grow together.

Our cap table is intentionally simple and meaningful, designed so equity translates into real outcomes. We offer highly competitive compensation, along with real impact and opportunities for career growth. We work hard and respect individual flow in a high-trust, fully remote environment. Our benefits include comprehensive coverage for you and your family, generous (and encouraged) PTO, flexible work hours, and wellness-focused perks that support you & your families mental, physical, and emotional well-being- plus your own Snack Stash (unlimited product).

This role is part of our remote Crunch HQ, with bi-annual offsites (welcome to Camp Snackish!) & frequent dept meet-ups to connect, align, and make magic together IRL.

About Snackish

Food and Beverage Retail

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