Senior Pega Developer (Support)
About the role
Position: Senior Pega Developer Location: Onsite- Toronto, ON Job type: Full-Time/Permanent Hiring
We are looking for a Pega Production Support Engineer with strong expertise in Pega Platform, Application Operations Support, Incident Management, and Production Support. The ideal candidate should have hands-on experience supporting Pega applications, troubleshooting production issues, performing root cause analysis, and managing releases, deployments, and change management activities. Pega Certified Senior System Architect (CSSA) certification is mandatory.
Key Responsibilities Provide L2/L3 production support for enterprise Pega applications, ensuring platform stability and SLA compliance. Manage incidents, problems, service requests, and change activities following ITIL processes. Troubleshoot production issues, perform root cause analysis (RCA), and coordinate permanent resolutions. Support Pega case management, business processes, integrations, and application operations. Coordinate application deployments, release management, environment validation, and production readiness. Monitor application health, performance, and system availability. Collaborate with development, infrastructure, business, and support teams to resolve critical production issues. Prepare operational documentation, runbooks, knowledge articles, and support procedures. Ensure platform compliance with governance, security, and enterprise support standards. Participate in on-call support, production releases, and continuous service improvement initiatives.
Required Skills Pega: Pega Platform, Pega PRPC, Case Management, Business Process Management (BPM), Integrations Support: Production Support, Application Support, Incident Management, Problem Management, Change Management, Root Cause Analysis Operations: Release Management, Deployment Support, Application Operations, Environment Management Methodology: ITIL, SLA Management Certification: Pega Certified Senior System Architect (CSSA) (Mandatory)
About K&K Global Talent Solutions INC.
K&K Global Talents Solutions Inc: A New Era in the US Recruitment Industry With their partnership with a highly reputable German recruitment firm boasting over 30 years of experience, K&K Global Talents Solutions Inc. is an emerging player in the US recruitment industry. This collaboration allows them to merge the advantages of a new entrant with the vast knowledge and expertise of a well-established player. Clients and candidates are guaranteed to benefit from innovative recruitment approaches, cutting-edge strategies, and a wealth of knowledge and trust. K&K Global Talents represents the future of recruitment in both IT and Nursing industry, with a modern outlook and flexibility, combined with the methodologies that have sustained success for over 30 years, thanks to their esteemed German partner.
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Senior Pega Developer (Support)
About the role
Position: Senior Pega Developer Location: Onsite- Toronto, ON Job type: Full-Time/Permanent Hiring
We are looking for a Pega Production Support Engineer with strong expertise in Pega Platform, Application Operations Support, Incident Management, and Production Support. The ideal candidate should have hands-on experience supporting Pega applications, troubleshooting production issues, performing root cause analysis, and managing releases, deployments, and change management activities. Pega Certified Senior System Architect (CSSA) certification is mandatory.
Key Responsibilities Provide L2/L3 production support for enterprise Pega applications, ensuring platform stability and SLA compliance. Manage incidents, problems, service requests, and change activities following ITIL processes. Troubleshoot production issues, perform root cause analysis (RCA), and coordinate permanent resolutions. Support Pega case management, business processes, integrations, and application operations. Coordinate application deployments, release management, environment validation, and production readiness. Monitor application health, performance, and system availability. Collaborate with development, infrastructure, business, and support teams to resolve critical production issues. Prepare operational documentation, runbooks, knowledge articles, and support procedures. Ensure platform compliance with governance, security, and enterprise support standards. Participate in on-call support, production releases, and continuous service improvement initiatives.
Required Skills Pega: Pega Platform, Pega PRPC, Case Management, Business Process Management (BPM), Integrations Support: Production Support, Application Support, Incident Management, Problem Management, Change Management, Root Cause Analysis Operations: Release Management, Deployment Support, Application Operations, Environment Management Methodology: ITIL, SLA Management Certification: Pega Certified Senior System Architect (CSSA) (Mandatory)
About K&K Global Talent Solutions INC.
K&K Global Talents Solutions Inc: A New Era in the US Recruitment Industry With their partnership with a highly reputable German recruitment firm boasting over 30 years of experience, K&K Global Talents Solutions Inc. is an emerging player in the US recruitment industry. This collaboration allows them to merge the advantages of a new entrant with the vast knowledge and expertise of a well-established player. Clients and candidates are guaranteed to benefit from innovative recruitment approaches, cutting-edge strategies, and a wealth of knowledge and trust. K&K Global Talents represents the future of recruitment in both IT and Nursing industry, with a modern outlook and flexibility, combined with the methodologies that have sustained success for over 30 years, thanks to their esteemed German partner.