Company Description For 60 years, Manitoulin Transport has provided comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation, safety, and dedication to reliable, timely delivery. So, if you know where you’re headed, we have the training and career development to help you get there. Job Description Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc. Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900 Requests by customers and terminals via phone calls or emails Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor. Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems. Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc. Dealing with upset customers Hours -8am -5pm M-F Qualifications Pleasant mannerism is required Well organized Ability to work unsupervised Knowledge of computers and typing skills are essential Excellent data entry and listening/communicating skills Knowledge of dangerous goods transportation Ability to prioritize and multitask Ability to handle stressful situations and keep calm Team player Excellent communication skills, both oral & written Providing customers with excellent customer service and escalating issues Additional Information What do we offer to you? Profit Sharing Benefits (including health and dental) Tuition reimbursement Opportunities for growth and advancement