Full-Time Hybrid Collections Agent

Easicollect – Toronto, ON (Hybrid Position) Join a Growing Team That Values Performance, Professionalism, and People

Easicollect is looking for a motivated, results-oriented Collections Agent to join our growing team. If you have previous collections experience, enjoy helping customers find solutions, and thrive in a fast-paced environment, we'd love to hear from you. This is a full-time hybrid position, offering the flexibility of working both remotely and in-office after the successful completion of training. What We Offer Competitive hourly wage Monthly performance-based bonus and commission opportunities Comprehensive benefits package Paid vacation Paid one-on-one, hands-on training Ongoing coaching and career development Supportive and collaborative team environment Opportunities for advancement within a growing company Modern technology and resources to help you succeed Key Responsibilities Contact consumers by telephone and email regarding outstanding accounts Negotiate payment arrangements while maintaining professionalism and empathy Review customer accounts and determine appropriate collection strategies Maintain accurate account documentation and account notes Ensure compliance with company policies and applicable legislation Meet or exceed productivity and performance goals Deliver exceptional customer service while resolving customer concerns Work collaboratively with management and team members Qualifications Previous collections experience is required Strong negotiation and communication skills Professional telephone manner Goal-oriented with the ability to meet performance targets Excellent organizational and time management skills Proficient with Microsoft Windows and Microsoft Office (Outlook, Word, Excel) Comfortable learning new software and collection systems Ability to work independently and as part of a team Reliable internet connection and suitable home workspace for hybrid work Bilingual (English/French) is considered an asset Who You Are We're looking for someone who is: Professional and dependable Self-motivated with a strong work ethic Confident speaking with customers Solution-focused and empathetic Driven to succeed while providing excellent customer service Schedule Full-Time (40 hours per week) Monday to Friday Hybrid work environment following paid training Apply Today! If you're looking for a rewarding career with excellent earning potential through bonuses and commissions, and want to join a company that invests in your success through paid one-on-one training and ongoing support, we'd love to hear from you. Please email your resume to: Claudio.Fanuzzi@easicollect.com

We thank all applicants for their interest; however, only those selected for an interview will be contacted.