Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Urban area. Tasks: Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Explain the type and cost of services offered. Issue receipts and other forms. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Receive payments. Sell merchandise. Maintain and manage digital database. Answer clients' inquiries and provide information. Consult with clients after sale to provide ongoing support. Answer quick reference questions. Computer and technology knowledge: Database software. Internet. MS Excel. MS Outlook. MS Windows. MS Word. Transportation/travel information: Own transportation. Own vehicle. Valid driver's licence. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Repetitive tasks. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Employment terms options: Evening. Experience: 2 years to less than 3 years. Employment terms options: Morning. On call. Day. Weekend. Overtime available. Financial benefits: Group insurance benefits.