GMI Wheels is a Langley, BC-based Mining and Heavy Equipment wheel manufacturer seeking a *Customer Service Representative *(CSR) to join our sales team in a junior role.

The CSR is a full-time, in-office *position *that answers customer inquiries, issues quotes / orders, provides production or shipping updates to customers. The CSR also assists with some Sales and Marketing activities as needed.

Successful applicants are _willing to take initiative _beyond the ?send email and wait? mentality, have good task management, are adept at managing priorities based on Customer needs, possess excellent spoken and written English, and bring a personable, attentive communication style. If this sounds like you, submit your resume with exactly three sentences added to the top of it that tell us how you helped to solve a customer?s problem or significantly improved their day.

Applicants are *strongly advised *to have experience within a _technical, manufacturing _or shop environment. Experience in another industry will be considered if the applicant sufficiently outlines their current / past roles.

This is *not a remote position *and is a *non-commission *role.

Benefits

• Competitive wage
• Full medical / dental / vision (After 3 months)
• RRSP matching (After 1 year)

Perks

• Company barbecue lunches
• Great Christmas parties
• Company events (Go-Karts, Paintball)
• Free coffee (and freezies in the summer!)
• Free on-site parking and located near transit exchange

Duties

• Receiving calls and emails from Sales staff and Customers, and promptly responding with information, updates or quote / order entry.
• Routinely following up with Sales staff and Customers on outstanding quotes or information requests.
• Proactively monitoring in-progress orders and updating Sales staff and Customers by attending production meetings, reviewing the production schedule and shipment tracking.
• Communicating timelines and production requirements to the Production and Engineering departments on behalf of Sales staff and Customers to determine order lead times.
• Liasing between company branches on pricing and lead time inquiries.
• Assistance with Sales and Marketing tasks such as price list creation and maintenance, updating contact data and content distribution.

Experience

• 2 Years in a Customer Service or Inside Sales role within a technical, manufacturing or shop environment. Experience in another industry will be considered if the applicant's current / past roles and responsibilities are sufficiently outlined in the resume.
• Mechanical aptitude or intuition is strongly recommended.
• Experience with ERP / MRP computer software systems is desired.

Requirements

• Good computer aptitude and Microsoft Office (Excel, Outlook) knowledge.
• Comfort and familiarity of using a phone as primary communication method.
• Clear, professional communication that adapts based on the audience.
• Excellent verbal and written English.

Pay: $22.00-$25.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• RRSP match
• Vision care

Application question(s):

• Are you located in Langley, Surrey, Maple Ridge, Abbotsford or White Rock? If not, which community in the Metro Vancouver area do you live?

Experience:

• Customer service: 2 years (required)
• Manufacturing facility: 1 year (preferred)

Work Location: In person