Linde Canada Inc.

Customer Service Rep / Customer Care Associate (full time)

Edmonton, AB, Canada | req29165

This position is responsible for the coordination of telephone referrals, verification of criteria and appropriates funding in setting up clients for home oxygen therapy and related healthcare services. Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients.

What you will enjoy doing*

• In this role, you’d be one of the main points of contact for customers—taking phone orders, answering questions, checking on order or shipment status, and helping resolve any issues that come up.
• You’d also be responsible for setting up customer accounts correctly from the start and keeping all their information and pricing accurate over time.
• A big part of the job is supporting our Territory Managers—you’ll balance inside sales activities with customer service, all while helping the team hit our overall sales targets.
• You’ll work with customers on payments as well, making sure accounts stay up to date and in good standing.
• On the operational side, you’ll track orders in our system (JDE) to ensure everything is delivered and billed properly.
• There’s a financial component too—handling daily cash reconciliation and preparing bank deposits.
• And finally, you’d help keep things running smoothly day-to-day by making sure all outgoing mail is sent out on schedule.

What makes you great*

• For this role, we’re looking for someone with at least a high school diploma or equivalent as a foundation.
• Ideally, you’ll bring around 2 years of customer service experience, and if you’ve worked in retail sales, that’s definitely a strong asset.
• Communication is really key here—you should feel comfortable building relationships, both with customers and internally, and staying well organized in your work.
• You’ll also need to be confident using computers and systems, as a lot of the role involves working within different tools and platforms.
• Safety is something we take seriously, so having a strong commitment to maintaining safe work practices is a must.
• We’re looking for someone who can build and maintain strong relationships with both new and existing customers, while also staying on top of opportunities for growth in our Homecare business.
• The environment can get busy, so being able to multitask, prioritize, and stay calm under pressure will really help you succeed.

Why you will love working with us

At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful. You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take on responsibility early in your career. Our employees’ contributions are valuable to our company, our clients, our communities and our shareholders.

Since the late 1960s, Medigas has been a leader in serving the Canadian healthcare market with the provision of home oxygen therapy, respiratory services, medical gases and related medical equipment. Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all possible.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

This is an existing position with an annual starting salary of $51,656

Have we inspired you? Let´s talk about it

We are looking forward to receiving your complete application.

Linde has an extensive background check process which may include but is not limited to, a criminal background review, pre-employment medical, driver’s license and abstract review, and may also include reference checks, employment and education verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

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