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Job Description What is the opportunity? Our CITS team is hiring for a Cards Servicing Specialist role. This new team will offer service and support TO RBC clients and Business and Commercial Card Products (RBC Commercial Cards, RBC NextLogic platform, RBC Visa Payables Automation (VPA), RBC Business Cards, and RBC Business and Commercial Cards Rewards/Loyalty). Positioned as operational subject matter expert for Business and Commercial Cards, you will play a key role by providing quality first point of contact advice to RBC clients in Commercial Financial Services (mid-market and senior market) and Corporate Client Group clients, and support internal partner’s request to fulfill maintenance change requests. What will you do? Deliver excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better Consistently demonstrate a sense of urgency in daily activities understanding the importance and impact on achieving a superior client experience Utilize expert breadth and depth of knowledge and experience of products/processes to provide quality servicing for HSBC Commercial/Corporate clients and sales/operations partners via incoming/outgoing communication channels (telephone/electronic sources). Liaise and follows up with clients and internal partners/network to ensure milestones are on track and potential client and/or operations and product issues are addressed early. •Enable clients to self-serve anywhere, anytime by educating and guiding clients to RBC’s digital solutions as a digital ambassador and supporting clients in their journey towards low-carbon transition as climate-related demands increase. Demonstrate a long-term perspective in addressing client concerns. Take ownership and accountability for the resolution of issues which may be outside of policy/process/procedural guidelines in order to satisfy the client needs/client escalation, as applicable. Refers to manager where applicable in accordance with established client escalation protocol Demonstrate confidence as a trusted advisor providing consultative, value-added product and servicing advice, understands and anticipates needs, offering solutions and taking accountability for quality client engagement and its positive impacts. Follow through on commitments to earn the trust and loyalty of both our clients and colleagues by taking ownership of the end-to-end service experience. Acts as advocate for the client experience using resources and analytical techniques to investigate and evaluate complex issues which may be outside of policy/process/procedural guidelines in order to satisfy the client needs/client escalation. Identifies a number of solutions and acts upon each appropriately to mitigate risks. What do you need to succeed? Must-have Able to work required shifts within the business hours of 8 AM - 8 PM EST Monday to Friday, including Provincial holidays Advice Center or call handling experience Strong and demonstrated communication skills both verbal and written and problem solving capabilities Ability to organize, prioritize and meet conflicting demands effectively Independent, self-sufficient, do not defer to hierarchy, and comfort with ambiguity Technologically self-sufficient and able to learn new platforms and systems Nice-to-have TS2 knowledge ( 2430 and 8880) Business and/or Commercial Cards knowledge French/English bilingualism What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients succeed. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities. Work in a dynamic, collaborative, progressive, and high-performing team Job Skills Business Performance Management, Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Resource Management, Time Management Additional Job Details Address: 335 8 AVE SW:CALGARY City: Calgary Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-26 Application Deadline: 2026-06-30 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
Similar Jobs
Top Benefits
About the role
Job Description What is the opportunity? Our CITS team is hiring for a Cards Servicing Specialist role. This new team will offer service and support TO RBC clients and Business and Commercial Card Products (RBC Commercial Cards, RBC NextLogic platform, RBC Visa Payables Automation (VPA), RBC Business Cards, and RBC Business and Commercial Cards Rewards/Loyalty). Positioned as operational subject matter expert for Business and Commercial Cards, you will play a key role by providing quality first point of contact advice to RBC clients in Commercial Financial Services (mid-market and senior market) and Corporate Client Group clients, and support internal partner’s request to fulfill maintenance change requests. What will you do? Deliver excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better Consistently demonstrate a sense of urgency in daily activities understanding the importance and impact on achieving a superior client experience Utilize expert breadth and depth of knowledge and experience of products/processes to provide quality servicing for HSBC Commercial/Corporate clients and sales/operations partners via incoming/outgoing communication channels (telephone/electronic sources). Liaise and follows up with clients and internal partners/network to ensure milestones are on track and potential client and/or operations and product issues are addressed early. •Enable clients to self-serve anywhere, anytime by educating and guiding clients to RBC’s digital solutions as a digital ambassador and supporting clients in their journey towards low-carbon transition as climate-related demands increase. Demonstrate a long-term perspective in addressing client concerns. Take ownership and accountability for the resolution of issues which may be outside of policy/process/procedural guidelines in order to satisfy the client needs/client escalation, as applicable. Refers to manager where applicable in accordance with established client escalation protocol Demonstrate confidence as a trusted advisor providing consultative, value-added product and servicing advice, understands and anticipates needs, offering solutions and taking accountability for quality client engagement and its positive impacts. Follow through on commitments to earn the trust and loyalty of both our clients and colleagues by taking ownership of the end-to-end service experience. Acts as advocate for the client experience using resources and analytical techniques to investigate and evaluate complex issues which may be outside of policy/process/procedural guidelines in order to satisfy the client needs/client escalation. Identifies a number of solutions and acts upon each appropriately to mitigate risks. What do you need to succeed? Must-have Able to work required shifts within the business hours of 8 AM - 8 PM EST Monday to Friday, including Provincial holidays Advice Center or call handling experience Strong and demonstrated communication skills both verbal and written and problem solving capabilities Ability to organize, prioritize and meet conflicting demands effectively Independent, self-sufficient, do not defer to hierarchy, and comfort with ambiguity Technologically self-sufficient and able to learn new platforms and systems Nice-to-have TS2 knowledge ( 2430 and 8880) Business and/or Commercial Cards knowledge French/English bilingualism What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients succeed. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities. Work in a dynamic, collaborative, progressive, and high-performing team Job Skills Business Performance Management, Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Resource Management, Time Management Additional Job Details Address: 335 8 AVE SW:CALGARY City: Calgary Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-26 Application Deadline: 2026-06-30 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.