Customer Service and Sales Support Coordinator Lower Mainland, BC | On-site

Why This Opportunity Stands Out This isn’t a typical customer service role. This is a high-impact, cross-functional position where you’ll sit at the center of sales, operations, and logistics owning the full customer journey in a fast-growing, globally connected business in the mining and equipment space. If you’re currently in inside sales, sales support, or operations coordination and want more ownership, visibility, and growth this is a natural next step.

Our client is a rapidly expanding, entrepreneurial organization operating within the mining and exploration equipment sector, supporting customers across North America and globally. They’re known for: High-quality equipment and service delivery Strong leadership and collaborative culture Investing in systems, people, and scalable processes As they continue to grow, they’re building a team of hands-on, solutions-driven professionals who want to grow with the business.

The Role: What You’ll Own You’ll act as a key connector across customers, sales, and operations, ensuring orders move seamlessly from inquiry- quote -delivery - follow-up.

This is ideal for someone who thrives in fast-paced, high-volume, industrial environments and enjoys owning outcomes.

Key Responsibilities Customer & Sales Support Manage a high-volume shared inbox and customer communication channels (email + phone) Prepare and manage quotes for equipment, parts, and services Support the full order lifecycle from initial inquiry through to delivery and post-sale follow-up Partner closely with sales to ensure accurate pricing, timelines, and execution Build long-term relationships through responsive, solutions-focused service Handle escalations, returns, and issue resolution with a customer-first mindset Operations & Logistics Coordination Coordinate inbound and outbound freight and shipment logistics Obtain shipping quotes, book carriers, and track deliveries Prepare orders for dispatch and ensure documentation accuracy Liaise with warehouse teams to support efficient fulfillment Maintain visibility across order status and proactively communicate updates Systems, Process & Administration Maintain accurate records across CRM (HubSpot) and ERP systems Support accounts receivable (payments, follow-ups, credit processes) Identify inefficiencies and contribute to process improvements and workflow optimization Act as a key internal liaison between sales, operations, and customers Take initiative on new challenges including product sourcing and problem-solving What You Bring Experience & Background 4–8+ years in: Sales support / inside sales Customer service in a B2B industrial environment Operations, logistics, or order coordination Experience managing quotes, orders, and customer accounts end-to-end Background in one of the following industries is highly valued: Heavy equipment Mining / oil & gas services Construction Industrial distribution Manufacturing Technical & Functional Strengths Familiarity with CRM / ERP systems (HubSpot, SAP, Dynamics, Oracle, etc.) Strong understanding of order processing, logistics, and fulfillment workflows High attention to detail with strong data accuracy Attributes That Will Set You Apart You take ownership and follow through start to finish You’re comfortable juggling multiple priorities in a fast-paced environment You’re proactive and solutions-oriented you don’t wait to be told You enjoy being the go-to person that connects teams and solves problems You’re motivated by growth and stepping into more responsibility over time Growth Opportunity This role is designed for someone who wants to grow into: Senior Operations / Customer Experience leadership Sales Operations or Commercial Support roles Process improvement / systems-focused positions You’ll gain exposure across sales, logistics, finance, and operations, making this a strong platform for long-term advancement.

Compensation & Benefits Salary: $70,000 – $85,000 (flexible for the right experience) Comprehensive health, dental, and vision coverage Profit-sharing opportunities Paid vacation On-site parking Stable, growing business with long-term career potential Who This Role Is Perfect For This role is ideal if you are currently a: Sales Support Coordinator Inside Sales Representative (industrial) Customer Service Rep in distribution or equipment Logistics or Operations Coordinator Service Coordinator (equipment / field service) …and you’re looking for more ownership, variety, and career growth.

Candidates must be legally authorized to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.

#IND