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Intermediate Specialist, Student and Campus Support

University of Ottawaabout 16 hours ago
Ottawa, Ontario, Canada
Mid Level
Full-Time

Top Benefits

Competitive Salary
Defined Benefit Pension Plan
Group Insurance Coverage

About the role

Follow us on LinkedIn Posting Reason: Replacement of a regular position Job Type: Employee Anticipated Duration in Months (for contracts and temporary assignments): N/A Job Family: Student and Campus Support # of Open Positions: 1 Faculty/Service - Department: Undergraduate Studies, Student Experience Campus: Main Campus Union Affiliation: SSUO Date Posted (YYYY/MM/DD): 2026/07/09 Applications must be received BEFORE (YYYY/MM/DD): 2026/07/20 Hours per week: 35 Salary Grade: SSUO Grade 10 Salary Range: $80 942,00 - $102 245,00 About the Faculty of Engineering The Faculty of Engineering strives to provide a learning environment that promotes excellence and innovation, ethical practice and responsibility towards society. Our workplace will challenge, energize and motivate you to be your very best while providing opportunities for career growth and professional development. Our work makes a world of difference in the lives of our students, who will become the next generation of leaders and change makers of our society. Our dynamic community is dedicated to building innovations that will not only help the advancement of technology, but solutions that will revolutionize the industry. We look forward to making the future TOGETHER! Position Purpose Plans, implements, and evaluates various initiatives aimed at student retention, success, and development in order to support academic achievement and ensure a high-quality university experience for students at all levels within the Faculty of Engineering. Manages the human and material resources of the Mentoring Centre while ensuring the delivery of programming that enhances student experience and success. In this role, your responsibilities will include: Develops and implements strategies and programs that foster a high-quality student experience and meet professional accreditation requirements. Designs and deploys strategies and tools that facilitate integration into university life, strengthen students’ sense of belonging, and improve academic success for undergraduate and graduate students. Advises, guides, and informs students regarding academic progress, career choices, and their overall university experience by identifying needs and helping maximize academic success. Acts as a liaison between the Faculty and undergraduate and graduate students to address concerns and provide resources necessary for success. Assesses the circumstances of at-risk students, identifies issues, meets with students to establish action and follow-up plans, and provides guidance and developmental activities to maximize success. Identifies students experiencing emotional, financial, legal, medical, or other challenges and refers them to appropriate support services. Assists the Undergraduate Studies Administrator in managing all activities of the Mentoring Centre, including allocation of human and material resources, work distribution, implementation of work methods, and management of website content to provide high-quality student support services. Develops and delivers a series of seminars (e.g., work-life-study balance, time and goal management, financial planning) designed to facilitate the transition of first-year students to university life. Develops and implements initiatives related to experiential learning support, student competitions, and matters specific to graduate studies. In collaboration with the marketing and outreach team, promotes faculty programs and services to prospective students, parents, guidance counsellors, members of the university community, and the general public to increase the Faculty’s visibility and support enrollment growth. Plans and monitors operating budgets for student experience projects and initiatives to ensure optimal use of resources What you will bring: Thorough knowledge of post-secondary education programs, normally acquired through a university degree or equivalent experience. Education and/or experience in training and instructional methodologies. Knowledge of engineering and computer science (or a related field). Knowledge of university curricula, regulations, and administrative processes. Demonstrated experience in university-level mentoring or an equivalent environment. Experience communicating with diverse stakeholders (students, parents, faculty, administrative staff, leadership, community members), both orally and in writing, applying consultation, analysis, and feedback skills. Bilingualism in English and French (oral and written). Flexible schedule allowing occasional participation in evening or weekend events Key Competencies at uOttawa: Here are the required competencies for all or our employees at uOttawa: Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities. Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible. Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them. Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team. The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more. If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute. Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts. Start by filtering by Full/Part-time Then filter by Job Type: Academic Term for Part-Time Professor positions Academic Regular for Full-Time Professor positions For Canada Research Chair positions, filter the Academic Regular results by the Job Profile filter for “CRC” Admin Regular or Admin Term for all administrative and support positions, including management and senior leadership roles Student for TA/RA positions and other part-time positions available to students Then filter by Job Category or by Faculty/Service IF you are currently an active employee of the University of Ottawa, please apply using your worker profile in Workday and NOT through this external site. The University of Ottawa is the largest bilingual (English-French) university in the world. Located at the heart of Canada’s capital, we have ready access to the great institutions of our country. Our advances in social sciences, health, engineering, science and the humanities make uOttawa a unique place to learn, grow and excel. The University of Ottawa aspires to employing a staff that fully represents the diversity of Canada's population. As a result, it is committed to employment equity principles and aims to provide an inclusive and barrier-free workplace. The University of Ottawa offers a generous pay and benefits package that includes a competitive salary, a defined benefit pension plan, group insurance coverage and an employee and family assistance program. Explore Our Benefits

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