Edmonton Zone PCA, Edmonton, Seventh Street Plaza

NEW

Administrative/Clerical 

PRI00001078

About an hour ago

Your Opportunity:

Reporting to the Manager, Central Access, this position is responsible for providing centralized administrative, public facing client services on behalf of Primary Care Alberta departments and external agencies, including, Public Health, Child and Youth Health. The services provided by Central Access include booking for child health and adult routine immunization appointments for 20 Public Health Centres. Answer inbound phone calls from the public to schedule appointments or gather information. Schedules appointments with clients and families using Connect Care. Collect required confidentiality information and to determine consent. Review electronic immunization records to determine eligibility and scheduling needs. Assesses need for and accesses a Contracted Translation Service for live 1:1 translation. Provides general information to the public about routine immunizations and/or services the client is attending. Maintains an effective workflow throughout the Team and across multiple staff members. Maintains Health Link Contact Centre Standards and accuracy of work through partnership with Manager.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Health Link, Public Health Booking
• Primary Location: Seventh Street Plaza
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 20-MAY-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 01-JUN-2026
• Temporary End Date: 01-JUN-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 60
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Completion of Grade 12 (diploma) required. Intermediate knowledge of Microsoft Office is required; with certification being an asset. The successful candidate must have a minimum typing speed 40 WPM. Experience equivalents will be considered. Advanced data entry skills required. Ability to recognize potential errors and provide solutions; troubleshooting skills required. All candidates undergo standardized testing to determine suitability.

Preferred Qualifications:

Completion of post-secondary education (i.e. course(s) in business administration, Office Administration certificate, Medical Office Assistant) or other related fields or post-secondary education. Medical terminology course is considered an asset. Possess strong interpersonal, decision-making and communication skills. Contact centre experience is an asset. Customer service, particularly telephone-based experience. Dedicated to quality improvement. Demonstrated ability to work in a team setting.