Employment Status: Casual

Department: Telecommunications

Job Code: 24544

✓ Pension

At Guelph General Hospital, we are committed to our Mission of providing exemplary and equitable care for and with our community.

Everything we do is grounded in our values of being compassionate, inclusive, respectful, collaborative, and inspired. If you are seeking meaningful work in an organization where your contributions truly matter to patients, colleagues, and the broader community, you have come to the right place.

Current Shifts: 0700-1500, 1500-2300, 2300-0700, 0800-1600 and 0930-1330 on weekends only

Location: 115 Delhi Street, Guelph, ON

Position Summary:

The Telecommunications department is a vital service providing essential communication links in a timely, professional and efficient manner to both internal and external clients through switchboard, paging services, information desk, alarm monitoring and dispatching of emergency codes and physician on- call roster.

As a member of the Telecommunications department, the Switchboard Operator is responsible to provide services to clients by facilitating communications at Guelph General Hospital through rapid, accurate and courteous processing of all calls. The Switchboard Operator receives and disseminates all incoming calls and monitors and responds to all alarms in the hospital. The Switchboard Operator maintains a high level of customer service with visitors, patients, families, external agencies, employees, students, volunteers and medical staff.

In this role, you will:

• Have ongoing opportunities to learn and grow through a generous professional development program, including our education assistance fund and in-house learning initiatives
• Have access to a comprehensive total rewards package, including competitive compensation, health and dental benefits, short- and long-term disability coverage, and membership in the Healthcare of Ontario Pension Plan (HOOPP), with employer contributions matched at 126%.
• Be part of an organization that is deeply committed to the well being, safety, and psychological health of its workforce
• Support the Guelph Wellington Ontario Health Team’s commitment to anti-racism and anti-oppression through meaningful action
• Collaborate with a team of highly skilled and dedicated healthcare professionals united by a shared purpose

Located in the heart of Southwestern Ontario, Guelph, known as “The Royal City,” offers an exceptional quality of life for healthcare professionals and their families.

• Expansive trails, rivers, and green spaces that support an active, outdoor lifestyle year-round
• A vibrant arts, culture, and music scene with nationally and internationally recognized events
• Diverse restaurants, cafés, and local craft breweries
• One of Ontario’s strongest and fastest growing economies
• Excellent education options, including both a university and college
• A welcoming, inclusive community with diverse cultures and centres of faith

Qualifications, Experience, Skills and Abilities:

• Previous switchboard experience (hospital environment preferred)
• High school diploma
• Meditech computer experience an asset
• Proficient in Microsoft Office and with composing e-mails with a high level of accuracy
• Proficient keyboarding skills
• Excellent reading, writing and listening skills
• Comfortable making overhead announcements with clear pronunciation
• Ability to work independently as well as part of a team
• Proven ability to provide excellent customer service in a high volume environment
• Demonstrated organizational, priority setting and record keeping skills
• Proven ability to make decisions in pressure situations
• Excellent communication and public relations skills
• Demonstrated ability to work independently and in a self-directed manner as well as collaboratively within a team in a fast-paced and ever-changing environment
• Demonstrated commitment to excellent customer service when interacting with patients, families, colleagues and physicians

Ready to Make a Difference?

If you are looking for an exciting opportunity where you will be supported, empowered, and valued, we encourage you to apply and explore how your career can grow at Guelph General Hospital.

This job posting is for a vacancy currently available. The hiring process can include the use of AI-enabled systems for administrative and candidate management purposes.

Guelph General Hospital is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, and 2SLGBTQ+ individuals. We are committed to providing a respectful, safe, and supportive environment for all employees, free from discrimination and harassment.