About the role
As the first point of contact for customers, you will play a vital role in representing Hapag-Lloyd (Canada) Inc. and its values. Your primary focus is to provide an exceptional level of service, ensuring customer satisfaction and efficient cargo delivery. This role requires excellent communication skills, a collaborative mindset, and the ability to manage multiple tasks effectively. Deliver high-quality service to customer requests, meeting daily KPIs, via various communication channels. Facilitate cargo release processes, including customs clearance and inspection notifications. Produce accurate documentation, delivery instructions, and execute work orders promptly. Coordinate cost-effective cargo movements, ensuring timely deliveries. Create work orders for import/export cargo within 24 hours of announcement. Trace cargo to its destination and ensure prompt delivery. Prepare cargo release documentation and support customers with accurate information. Ensure compliance with laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargo. Verify invoices and work orders, making necessary corrections. Evaluate carrier performance and manage transport exceptions. What Makes You A Fit Due to the global nature of the role, excellent command of written and spoken English is required. French is required for communication during local business and with colleagues. Must be legally eligible to work in Canada Strong customer service orientation with professional communication skills. Collaborative and team-oriented mindset. Working knowledge of MS Office and CRM systems. Ability to manage expectations and deliver on quality promises. Proactive approach to customer inquiries and problem-solving. Attention to detail and accuracy in documentation. Experience in logistics or a related field is preferred. Strong organizational skills and the ability to multi-task. Willingness to learn and adapt to new systems and processes.
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About the role
As the first point of contact for customers, you will play a vital role in representing Hapag-Lloyd (Canada) Inc. and its values. Your primary focus is to provide an exceptional level of service, ensuring customer satisfaction and efficient cargo delivery. This role requires excellent communication skills, a collaborative mindset, and the ability to manage multiple tasks effectively. Deliver high-quality service to customer requests, meeting daily KPIs, via various communication channels. Facilitate cargo release processes, including customs clearance and inspection notifications. Produce accurate documentation, delivery instructions, and execute work orders promptly. Coordinate cost-effective cargo movements, ensuring timely deliveries. Create work orders for import/export cargo within 24 hours of announcement. Trace cargo to its destination and ensure prompt delivery. Prepare cargo release documentation and support customers with accurate information. Ensure compliance with laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargo. Verify invoices and work orders, making necessary corrections. Evaluate carrier performance and manage transport exceptions. What Makes You A Fit Due to the global nature of the role, excellent command of written and spoken English is required. French is required for communication during local business and with colleagues. Must be legally eligible to work in Canada Strong customer service orientation with professional communication skills. Collaborative and team-oriented mindset. Working knowledge of MS Office and CRM systems. Ability to manage expectations and deliver on quality promises. Proactive approach to customer inquiries and problem-solving. Attention to detail and accuracy in documentation. Experience in logistics or a related field is preferred. Strong organizational skills and the ability to multi-task. Willingness to learn and adapt to new systems and processes.