Company DescriptionWestminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years, the dealership has a strong presence with many loyal customers.  Our Associates work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends. We are an equal opportunity employer committed to providing a diverse environment. If this sounds like the right opportunity for you, submit your application today! Job DescriptionKey Responsibilities:Handle all inbound leads (phone, email, website, walk-ins) in a timely and professional mannerConduct outbound calls and follow-ups on unsold leads, previous customers, and service customersSchedule and confirm appointments for the sales teamMaintain accurate and up-to-date records in CRM systemsBuild rapport with customers to understand needs and match them with appropriate vehiclesFollow dealership processes for lead management and response timesWork closely with the sales team to ensure a smooth customer handoffAssist in marketing campaigns, promotions, and database miningTrack daily/weekly/monthly performance metrics (appointments set, shown, sold)Ensure high level of customer satisfaction and positive experienceQualificationsPrevious customer service, call center, or sales experience preferred (automotive is an asset but not required)Strong communication skills (phone, email, text)Comfortable handling high call volumes and multitaskingBasic computer skills and experience with CRM systemsPositive attitude, self-motivated, and goal-orientedAbility to work in a fast-paced environmentKey Skills:Customer relationship buildingObjection handlingTime management and organizationAttention to detailTeam collaboration Additional InformationWorking Conditions:Full-time position, including evenings and weekendsFast-paced dealership environmentPerformance-based incentives/bonuses may applyCompensation:Base salary plus commission structurePerformance-based bonuses tied to appointments set, shown, and vehicles soldEarning potential increases with performanceWestminster Toyota will provide the training required to help you succeed with your automotive career. This job is for you if you love the idea of writing your own paycheque, with our performance based pay plan you have the opportunity to control your income and enhance your career, starting today! We offer a comprehensive benefits package that includes extended health and dental coverage.If this sounds like the right opportunity for you, submit your application today!We thank all applicants for their interest, however only qualified candidates will be contacted directly.