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Reservation Agent

This role requires proficient email and phone communication and experience in similar admin roles is preferred*

Please do not use AI to write your application, be yourself!

Reservation Agent

Position Summary

Black Tie Ski Rentals is seeking outgoing and energetic individuals who share our love of the mountains. Our ideal candidates excel in a team environment, are self-motivated and are passionate about providing impeccable customer service.

The Reservation Agent is the first point of contact for many of our guests and is a critical component of the Black Tie experience. The Reservation Agent is responsible for taking phone calls from customers, reserving rentals, organizing information critical to day-to-day operations, processing billing, updating databases, scheduling swap-outs, monitoring inventory levels and clearly communicating with shift managers and delivery technicians. Attention to detail is a must. As a representative of Black Tie Ski Rentals, your delivery of excellent customer service must be top notch and a friendly demeanor and disposition is required.

We provide an upbeat, fun, and collaborative environment. If you are hoping to be a part of a growing business where you are able to strengthen your communication and customer service skills alongside a committed team, then this is the opportunity for you!

Job Responsibilities:.

Provide clear communication to guests about Black Tie services and equipment. Answer phones and provide outstanding customer service, whether it is taking a new reservation, answering questions about Black Tie services and equipment, rescheduling deliveries, coordinating switch outs or returns. Collect and input customer information accurately and efficiently. Become proficient with Black Tie software (BTR) and update inventory and customer database as needed. Import and process online reservations, including credit card payments. In cooperation with Manager on Duty and Shift Leaders, schedule fittings and monitor deliveries. Generate Tour Operator and group reservations. Conduct regular billing and Tour Operator billing Perform entries with high level of accuracy Communicate effectively with Owner, Manager on Duty, Shift Leaders and Ski Technicians. Help maintain cleanliness and organization at all Black Tie locations Act as a respectful and professional representative of Black Tie within the community. Be proactive and take ownership of situations while anticipating and responding to guest needs and requests. Have a team-player, self-starting mentality and promote these shared values along-side your fellow employees. Support collection of positive Google Reviews Additional duties/special projects as needed

Job Requirements

Ability to multitask and work in a fast-paced environment Able to lift up to 50 lbs. repeatedly for long periods of time (i.e. rental equipment). Ability to communicate clearly in the English language. Able to work a flexible schedule including nights, weekends, and holidays throughout the winter season. Maintain up-to-date product knowledge on equipment. Ski/Snowboard equipment experience is preferred, but not required.

Compensation

Hourly rate plus tips and bonus structure. Varies by location. Pay Frequency: Biweekly

Perks & Benefits

Employee discount and pro deals on equipment Flexible schedule Opportunity to ski/ride most days of the week Limited staff housing available

If you’re passionate about skiing or snowboarding and enjoy sharing that passion with guests of our mountain community, this could be a great opportunity for you. If you are interested in joining our team, please use the below form to send us your resume and references.

APPLY NOW

Apply now for any one of the positions above. We're excited to start the conversation and see how you can help us grow!

if you simply want more information, please don't hesitate to contact us through the form.

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