Customer Success Specialist (Health & Wellness) - No French Required (Telehealth)
Top Benefits
About the role
Job Title: Member Success Advocate Company: WeightCare Location: Hybrid (Montreal office + remote)
Who we are: We are a leading provider of weight loss subscriptions, committed to empowering our members on their weight loss journey with accessible telemedicine, science-backed treatments, and unwavering support for a healthier, happier life. Our mission is to provide exceptional service and guidance to every individual on their journey towards a healthier lifestyle.
About the role: We're looking for a motivated, people-focused professional who enjoys building lasting relationships and helping others achieve their health goals. Success in this role requires empathy, strong organizational skills, and a proactive approach to supporting members. Unlike a traditional customer service role, you'll manage your own portfolio of members, serving as a trusted partner who provides guidance, accountability, proactive outreach, and personalized support throughout their wellness journey.
What you’ll be doing: Manage a Portfolio of Members: Build trusted, long-term relationships, provide ongoing accountability and coaching, and serve as each member's primary point of contact throughout their health journey. Welcome New Members: Conduct personalized welcome calls to set new members up for success, ensuring they feel supported and equipped to start their journey. Drive Member Engagement: Proactively reach out to members to celebrate progress, identify challenges early, and help them stay motivated throughout their journey. Be the Dedicated Point of Contact: Manage member inquiries across phone, email, and SMS with a high-touch account management approach that prioritizes long-term relationships over quick fixes. Help Members Stay on Track: Work with members to overcome challenges, reinforce the value of the program, and identify solutions that fit their goals and budget so they can continue progressing on their health journey. Provide Motivational Coaching: Offer practical lifestyle guidance and encouragement to help members navigate the ups and downs of their weight loss journey. Collaborate with the Team: Partner with the wider team to share insights and feedback, helping to refine our approach and improve the overall member experience.
Required Qualifications: Excellent English communication skills, both verbal and written. Strong interpersonal skills with the ability to build rapport and trust with members. Empathetic, enthusiastic, and solution-oriented with a genuine desire to help others achieve their goals. Conscientious with strong attention to detail, ensuring accuracy and thoroughness in all tasks. Ability to work independently while collaborating effectively with a team. Proficiency with Microsoft Office, CRM software, and working in a hybrid environment.
Bonus Qualifications: Previous experience in customer service, account management, education, retention, or sales, preferably in a healthcare or wellness-related industry. Interest in social media, health education, or public speaking. Experience leading group coaching/educational sessions. Comfortable leveraging AI tools (such as ChatGPT or Microsoft Copilot) to improve efficiency and deliver an exceptional member experience.
Benefits: Competitive salary based on experience: 50 000$ - 55 000$ annually Successful performers in this role typically earn an additional 20%–50% of their base salary in commission. Standard benefits Full time, hybrid work opportunity, Monday to Friday, 9am to 5pm Comprehensive training and ongoing support. Fun start-up environment, opportunity for career growth and advancement within the company. Meaningful work that makes a positive impact on people's lives.
Job Type: Full-time If you're energized by helping people succeed, enjoy building meaningful relationships, and want to be part of a growing company that's changing lives, we'd love to hear from you. Apply today with your resume and a brief cover letter telling us why you'd be a great fit for our team.
Job Type: Full-time Pay: $50,000.00-$55,000.00 per year Benefits: Dental care Extended health care Paid time off
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Customer Success Specialist (Health & Wellness) - No French Required (Telehealth)
Top Benefits
About the role
Job Title: Member Success Advocate Company: WeightCare Location: Hybrid (Montreal office + remote)
Who we are: We are a leading provider of weight loss subscriptions, committed to empowering our members on their weight loss journey with accessible telemedicine, science-backed treatments, and unwavering support for a healthier, happier life. Our mission is to provide exceptional service and guidance to every individual on their journey towards a healthier lifestyle.
About the role: We're looking for a motivated, people-focused professional who enjoys building lasting relationships and helping others achieve their health goals. Success in this role requires empathy, strong organizational skills, and a proactive approach to supporting members. Unlike a traditional customer service role, you'll manage your own portfolio of members, serving as a trusted partner who provides guidance, accountability, proactive outreach, and personalized support throughout their wellness journey.
What you’ll be doing: Manage a Portfolio of Members: Build trusted, long-term relationships, provide ongoing accountability and coaching, and serve as each member's primary point of contact throughout their health journey. Welcome New Members: Conduct personalized welcome calls to set new members up for success, ensuring they feel supported and equipped to start their journey. Drive Member Engagement: Proactively reach out to members to celebrate progress, identify challenges early, and help them stay motivated throughout their journey. Be the Dedicated Point of Contact: Manage member inquiries across phone, email, and SMS with a high-touch account management approach that prioritizes long-term relationships over quick fixes. Help Members Stay on Track: Work with members to overcome challenges, reinforce the value of the program, and identify solutions that fit their goals and budget so they can continue progressing on their health journey. Provide Motivational Coaching: Offer practical lifestyle guidance and encouragement to help members navigate the ups and downs of their weight loss journey. Collaborate with the Team: Partner with the wider team to share insights and feedback, helping to refine our approach and improve the overall member experience.
Required Qualifications: Excellent English communication skills, both verbal and written. Strong interpersonal skills with the ability to build rapport and trust with members. Empathetic, enthusiastic, and solution-oriented with a genuine desire to help others achieve their goals. Conscientious with strong attention to detail, ensuring accuracy and thoroughness in all tasks. Ability to work independently while collaborating effectively with a team. Proficiency with Microsoft Office, CRM software, and working in a hybrid environment.
Bonus Qualifications: Previous experience in customer service, account management, education, retention, or sales, preferably in a healthcare or wellness-related industry. Interest in social media, health education, or public speaking. Experience leading group coaching/educational sessions. Comfortable leveraging AI tools (such as ChatGPT or Microsoft Copilot) to improve efficiency and deliver an exceptional member experience.
Benefits: Competitive salary based on experience: 50 000$ - 55 000$ annually Successful performers in this role typically earn an additional 20%–50% of their base salary in commission. Standard benefits Full time, hybrid work opportunity, Monday to Friday, 9am to 5pm Comprehensive training and ongoing support. Fun start-up environment, opportunity for career growth and advancement within the company. Meaningful work that makes a positive impact on people's lives.
Job Type: Full-time If you're energized by helping people succeed, enjoy building meaningful relationships, and want to be part of a growing company that's changing lives, we'd love to hear from you. Apply today with your resume and a brief cover letter telling us why you'd be a great fit for our team.
Job Type: Full-time Pay: $50,000.00-$55,000.00 per year Benefits: Dental care Extended health care Paid time off