Business Analyst (MS Dynamics 365)
About the role
Role: Business Analyst(MS Dynamics 365) Location: Calgary, AB Duration: Long Term Contract
Job Description:
We are seeking an experienced Microsoft Dynamics 365 Business Analyst with 8–10+ years of experience in business analysis, requirements management, and Dynamics 365 solution delivery. The ideal candidate will work closely with business stakeholders, project teams, and technical resources to analyze requirements, optimize business processes, and implement Microsoft Dynamics 365 solutions that improve operational efficiency and business outcomes.
Key Responsibilities Requirements Gathering & Documentation Collaborate with business stakeholders and project teams to gather, analyze, and document business requirements. Create and maintain Business Requirements Documents (BRD) and Functional Requirements Documents (FRD). Translate business needs into clear, actionable functional and technical requirements. Ensure end-to-end traceability of requirements from initiation through deployment. Analyze current business processes and recommend improvements using Dynamics 365 capabilities.
Dynamics 365 Analysis & Solution Design Support the configuration, deployment, enhancement, and optimization of Microsoft Dynamics 365 solutions. Provide expertise across Dynamics 365 modules including:
Sales Customer Service Finance Operations Marketing
Work with development and architecture teams to design scalable and effective business solutions. Validate solution design aligns with business objectives and operational requirements.
Agile Delivery & Collaboration Create, maintain, and manage user stories with clearly defined acceptance criteria
Participate actively in Agile ceremonies such as: Sprint Planning Daily Standups Sprint Reviews Retrospectives
Support SAFe Agile activities including PI Planning and cross-team coordination. Assist Product Owners with backlog refinement, prioritization, and planning activities.
Data Analysis & Integration Ensure data accuracy, validation, quality, and integrity across integrated systems. Collaborate on enterprise integrations by identifying data mapping and transformation requirements. Support reporting, analytics, and business insights through Power BI dashboards and data models. Perform data analysis to support business decision-making and solution validation.
Stakeholder Management Serve as a liaison between business users and technical teams. Facilitate workshops, requirement-gathering sessions, system demonstrations, and review meetings. Communicate project status, risks, dependencies, and recommendations to stakeholders. Manage stakeholder expectations and drive consensus on business solutions.
User Adoption, Training & Change Management Conduct end-user training and knowledge transfer sessions. Develop user guides, process documentation, and training materials. Support change management initiatives during system implementation and rollout. Assist with release communications and user adoption strategies.
Agile Coaching & Team Enablement Promote Agile and SAFe best practices across teams. Coach teams toward improved collaboration and self-organization. Support backlog health and ensure alignment with business goals. Identify and remove impediments impacting project delivery.
Support & Operations Provide enterprise application support for Dynamics 365 environments. Troubleshoot system issues and collaborate with technical teams for resolution. Assess risks and make informed recommendations to ensure project success. Support ongoing system enhancements and continuous improvement initiatives.
Required Qualifications
8–10+ years of experience as a Business Analyst, preferably with Microsoft Dynamics 365. Strong knowledge of Microsoft Dynamics 365 modules: Sales Customer Service Finance Operations Marketing
Experience configuring, implementing, deploying, and optimizing Dynamics 365 solutions. Strong expertise in requirements gathering, business process analysis, and solution design. Experience creating BRDs, FRDs, use cases, workflow diagrams, and user stories. Solid understanding of Agile and SAFe methodologies. Experience working with cross-functional business and technical teams. Strong analytical, problem-solving, and decision-making skills. Excellent verbal, written, presentation, and facilitation skills.
About Apptoza Inc.
Apptoza is a boutique IT service provider, offering a comprehensive range of IT services and solutions. We take pride in delivering excellence in IT consulting to businesses of all sizes, from large enterprises to mid-sized and small businesses.
Founded by a team of seasoned IT professionals, Apptoza provides the expertise and leadership necessary to drive successful IT projects and help companies achieve their strategic goals. Whether you require full-scale IT project execution, application management services, or short-term consulting, our solutions are designed to enhance efficiency across systems, processes, and teams.
As a one-stop IT solutions provider, we offer end-to-end expertise in IT applications. Our consultants have an average of 10+ years of experience, delivering IT implementations across North America, Europe, and Asia. With deep industry knowledge, strong business acumen, and exceptional communication skills, we ensure tailored solutions that align with your unique business needs.
With a global team based in the USA, Canada, and India, we provide flexible, high-quality, and cost-effective IT project implementations. Our customized delivery models—blending on-site, near-site, and off-site services—ensure optimal outcomes for our clients.
At Apptoza, our success is built on a client-first philosophy. We believe that delivering outstanding service and long-term collaboration sets us apart from the competition. Our commitment to excellence and innovation fosters strong, lasting partnerships with our clients.
At Apptoza, your success is our priority.
Similar Jobs
Business Analyst (MS Dynamics 365)
About the role
Role: Business Analyst(MS Dynamics 365) Location: Calgary, AB Duration: Long Term Contract
Job Description:
We are seeking an experienced Microsoft Dynamics 365 Business Analyst with 8–10+ years of experience in business analysis, requirements management, and Dynamics 365 solution delivery. The ideal candidate will work closely with business stakeholders, project teams, and technical resources to analyze requirements, optimize business processes, and implement Microsoft Dynamics 365 solutions that improve operational efficiency and business outcomes.
Key Responsibilities Requirements Gathering & Documentation Collaborate with business stakeholders and project teams to gather, analyze, and document business requirements. Create and maintain Business Requirements Documents (BRD) and Functional Requirements Documents (FRD). Translate business needs into clear, actionable functional and technical requirements. Ensure end-to-end traceability of requirements from initiation through deployment. Analyze current business processes and recommend improvements using Dynamics 365 capabilities.
Dynamics 365 Analysis & Solution Design Support the configuration, deployment, enhancement, and optimization of Microsoft Dynamics 365 solutions. Provide expertise across Dynamics 365 modules including:
Sales Customer Service Finance Operations Marketing
Work with development and architecture teams to design scalable and effective business solutions. Validate solution design aligns with business objectives and operational requirements.
Agile Delivery & Collaboration Create, maintain, and manage user stories with clearly defined acceptance criteria
Participate actively in Agile ceremonies such as: Sprint Planning Daily Standups Sprint Reviews Retrospectives
Support SAFe Agile activities including PI Planning and cross-team coordination. Assist Product Owners with backlog refinement, prioritization, and planning activities.
Data Analysis & Integration Ensure data accuracy, validation, quality, and integrity across integrated systems. Collaborate on enterprise integrations by identifying data mapping and transformation requirements. Support reporting, analytics, and business insights through Power BI dashboards and data models. Perform data analysis to support business decision-making and solution validation.
Stakeholder Management Serve as a liaison between business users and technical teams. Facilitate workshops, requirement-gathering sessions, system demonstrations, and review meetings. Communicate project status, risks, dependencies, and recommendations to stakeholders. Manage stakeholder expectations and drive consensus on business solutions.
User Adoption, Training & Change Management Conduct end-user training and knowledge transfer sessions. Develop user guides, process documentation, and training materials. Support change management initiatives during system implementation and rollout. Assist with release communications and user adoption strategies.
Agile Coaching & Team Enablement Promote Agile and SAFe best practices across teams. Coach teams toward improved collaboration and self-organization. Support backlog health and ensure alignment with business goals. Identify and remove impediments impacting project delivery.
Support & Operations Provide enterprise application support for Dynamics 365 environments. Troubleshoot system issues and collaborate with technical teams for resolution. Assess risks and make informed recommendations to ensure project success. Support ongoing system enhancements and continuous improvement initiatives.
Required Qualifications
8–10+ years of experience as a Business Analyst, preferably with Microsoft Dynamics 365. Strong knowledge of Microsoft Dynamics 365 modules: Sales Customer Service Finance Operations Marketing
Experience configuring, implementing, deploying, and optimizing Dynamics 365 solutions. Strong expertise in requirements gathering, business process analysis, and solution design. Experience creating BRDs, FRDs, use cases, workflow diagrams, and user stories. Solid understanding of Agile and SAFe methodologies. Experience working with cross-functional business and technical teams. Strong analytical, problem-solving, and decision-making skills. Excellent verbal, written, presentation, and facilitation skills.
About Apptoza Inc.
Apptoza is a boutique IT service provider, offering a comprehensive range of IT services and solutions. We take pride in delivering excellence in IT consulting to businesses of all sizes, from large enterprises to mid-sized and small businesses.
Founded by a team of seasoned IT professionals, Apptoza provides the expertise and leadership necessary to drive successful IT projects and help companies achieve their strategic goals. Whether you require full-scale IT project execution, application management services, or short-term consulting, our solutions are designed to enhance efficiency across systems, processes, and teams.
As a one-stop IT solutions provider, we offer end-to-end expertise in IT applications. Our consultants have an average of 10+ years of experience, delivering IT implementations across North America, Europe, and Asia. With deep industry knowledge, strong business acumen, and exceptional communication skills, we ensure tailored solutions that align with your unique business needs.
With a global team based in the USA, Canada, and India, we provide flexible, high-quality, and cost-effective IT project implementations. Our customized delivery models—blending on-site, near-site, and off-site services—ensure optimal outcomes for our clients.
At Apptoza, our success is built on a client-first philosophy. We believe that delivering outstanding service and long-term collaboration sets us apart from the competition. Our commitment to excellence and innovation fosters strong, lasting partnerships with our clients.
At Apptoza, your success is our priority.