About the role
Job title: Production Support Analyst Location: Toronto, ON Duration: Long Term Contract Job Description:
Position Overview We are seeking a Production Support Analyst to join our operations team. The successful candidate will provide critical technical support for production environments| ensuring system stability and compliance with organizational standards. This role requires strong technical expertise across multiple platforms and a commitment to maintaining the highest levels of service quality.Key ResponsibilitiesMonitor and maintain production systems across Unix| Windows| Mainframe| and containerized environmentsTroubleshoot and resolve technical issues in real-time| minimizing system downtimeSupport and manage Stonebranch workflow automation and OpenShift containerized applicationsExecute and maintain SQL queries and database operationsDevelop and maintain automation scripts using Shell scripting and PythonRespond to and resolve compliance and IT risk-related incidentsDocument issues| resolutions| and maintain knowledge base articlesCollaborate with development and infrastructure teams to optimize system performanceParticipate in on-call rotation for production supportRequired Skills & ExperienceUnix/Linux Administration: System management| troubleshooting| and optimizationWindows Server: Administration and supportWorkflow Orchestration: Stonebranch platform expertiseContainer Platforms: OpenShift deployment and managementMainframe Systems: JCL (Job Control Language) knowledge and mainframe operationsDatabase Management: SQL proficiency for querying and data managementScripting: Shell scripting and Python development for automationCommunication: Excellent verbal and written communication skills for cross-functional collaborationCompliance & Risk Management: Understanding of IT risk frameworks and compliance requirementsKey CompetenciesProblem-solving and analytical thinkingAbility to work under pressure and manage multiple prioritiesStrong documentation skillsCustomer service orientationAttention to detailProactive approach to compliance and risk mitigationQualifications3+ years of production support experience (preferred)Relevant certifications in Unix/Linux| Windows| or cloud platforms (desired)Experience in regulated industries (banking| finance) a plus
About Apptoza Inc.
Apptoza is a boutique IT service provider, offering a comprehensive range of IT services and solutions. We take pride in delivering excellence in IT consulting to businesses of all sizes, from large enterprises to mid-sized and small businesses.
Founded by a team of seasoned IT professionals, Apptoza provides the expertise and leadership necessary to drive successful IT projects and help companies achieve their strategic goals. Whether you require full-scale IT project execution, application management services, or short-term consulting, our solutions are designed to enhance efficiency across systems, processes, and teams.
As a one-stop IT solutions provider, we offer end-to-end expertise in IT applications. Our consultants have an average of 10+ years of experience, delivering IT implementations across North America, Europe, and Asia. With deep industry knowledge, strong business acumen, and exceptional communication skills, we ensure tailored solutions that align with your unique business needs.
With a global team based in the USA, Canada, and India, we provide flexible, high-quality, and cost-effective IT project implementations. Our customized delivery models—blending on-site, near-site, and off-site services—ensure optimal outcomes for our clients.
At Apptoza, our success is built on a client-first philosophy. We believe that delivering outstanding service and long-term collaboration sets us apart from the competition. Our commitment to excellence and innovation fosters strong, lasting partnerships with our clients.
At Apptoza, your success is our priority.
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About the role
Job title: Production Support Analyst Location: Toronto, ON Duration: Long Term Contract Job Description:
Position Overview We are seeking a Production Support Analyst to join our operations team. The successful candidate will provide critical technical support for production environments| ensuring system stability and compliance with organizational standards. This role requires strong technical expertise across multiple platforms and a commitment to maintaining the highest levels of service quality.Key ResponsibilitiesMonitor and maintain production systems across Unix| Windows| Mainframe| and containerized environmentsTroubleshoot and resolve technical issues in real-time| minimizing system downtimeSupport and manage Stonebranch workflow automation and OpenShift containerized applicationsExecute and maintain SQL queries and database operationsDevelop and maintain automation scripts using Shell scripting and PythonRespond to and resolve compliance and IT risk-related incidentsDocument issues| resolutions| and maintain knowledge base articlesCollaborate with development and infrastructure teams to optimize system performanceParticipate in on-call rotation for production supportRequired Skills & ExperienceUnix/Linux Administration: System management| troubleshooting| and optimizationWindows Server: Administration and supportWorkflow Orchestration: Stonebranch platform expertiseContainer Platforms: OpenShift deployment and managementMainframe Systems: JCL (Job Control Language) knowledge and mainframe operationsDatabase Management: SQL proficiency for querying and data managementScripting: Shell scripting and Python development for automationCommunication: Excellent verbal and written communication skills for cross-functional collaborationCompliance & Risk Management: Understanding of IT risk frameworks and compliance requirementsKey CompetenciesProblem-solving and analytical thinkingAbility to work under pressure and manage multiple prioritiesStrong documentation skillsCustomer service orientationAttention to detailProactive approach to compliance and risk mitigationQualifications3+ years of production support experience (preferred)Relevant certifications in Unix/Linux| Windows| or cloud platforms (desired)Experience in regulated industries (banking| finance) a plus
About Apptoza Inc.
Apptoza is a boutique IT service provider, offering a comprehensive range of IT services and solutions. We take pride in delivering excellence in IT consulting to businesses of all sizes, from large enterprises to mid-sized and small businesses.
Founded by a team of seasoned IT professionals, Apptoza provides the expertise and leadership necessary to drive successful IT projects and help companies achieve their strategic goals. Whether you require full-scale IT project execution, application management services, or short-term consulting, our solutions are designed to enhance efficiency across systems, processes, and teams.
As a one-stop IT solutions provider, we offer end-to-end expertise in IT applications. Our consultants have an average of 10+ years of experience, delivering IT implementations across North America, Europe, and Asia. With deep industry knowledge, strong business acumen, and exceptional communication skills, we ensure tailored solutions that align with your unique business needs.
With a global team based in the USA, Canada, and India, we provide flexible, high-quality, and cost-effective IT project implementations. Our customized delivery models—blending on-site, near-site, and off-site services—ensure optimal outcomes for our clients.
At Apptoza, our success is built on a client-first philosophy. We believe that delivering outstanding service and long-term collaboration sets us apart from the competition. Our commitment to excellence and innovation fosters strong, lasting partnerships with our clients.
At Apptoza, your success is our priority.