Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Urban area. Business sector. Private sector. Sales. Tasks: Advise clients on advertising or sales promotion strategies. Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Explain the type and cost of services offered. Issue receipts and other forms. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Answer clients' inquiries and provide information. Consult with clients after sale to provide ongoing support. Perform data entry. Computer and technology knowledge: Database software. Internet. MS Excel. MS Outlook. MS Windows. MS Word. Type of experience: Call centre. Security and safety: Driver's validity licence check. Transportation/travel information: Own transportation. Own vehicle. Valid driver's licence. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Repetitive tasks. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Screening questions: Are you available for shift or on-call work?. Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Employment terms options: Evening. Experience: 3 years to less than 5 years. Employment terms options: Morning. Night. On call. Day. Weekend. Overtime required. Overtime available. Financial benefits: Group insurance benefits.