About the role
Codentrel, a leader in IT, telecom, and AI-driven solutions, is seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team. This role is critical in ensuring client satisfaction by providing exceptional service, handling inquiries efficiently, and maintaining strong customer relationships.
Responsibilities
Respond to customer inquiries via phone, email, and in-person in a professional and timely manner Provide detailed information about Codentrel's products, services, and solutions Resolve customer issues promptly, escalating complex matters to the appropriate department Maintain accurate records of customer interactions, issues, and resolutions in the CRM system Process customer orders, requests, and service tickets according to company procedures Follow up with customers to ensure satisfaction and identify opportunities for service improvement Collaborate with internal teams to address customer needs and meet service delivery timelines Participate in customer feedback programs to enhance service quality
Requirements
Education & Experience:
High school diploma or equivalent (College diploma in Business or Communications is an asset) Minimum 1–3 years of customer service experience, preferably in IT, telecom, or technology industries
Technical Skills & Knowledge
Proficiency in Microsoft Office Suite and CRM systems (Salesforce, HubSpot, or equivalent) Strong understanding of customer service principles and practices Ability to learn and explain technical information in simple terms
Soft Skills
Excellent communication and active listening skills Strong problem-solving abilities and a proactive approach Positive attitude with a customer-first mindset Ability to multitask and work under pressure in a fast-paced environment Team-oriented with a commitment to high-quality service delivery
Work Conditions
Standard hours: 8:00 AM – 5:00 PM, Monday to Friday Occasional evening or weekend work to meet business needs Primarily office-based role in Mississauga, with potential hybrid work arrangements
About Codentrel
Codentrel is a leading technology and IT services company that empowers businesses through cutting-edge software, intelligent automation, and strategic telecom management. With over 20 years of experience across 5+ countries, we specialize in delivering innovative, customized solutions that streamline operations, reduce costs, and drive productivity.
From enterprise telecom and device management to AI-powered workforce platforms, Codentrel offers a comprehensive suite of services including procurement, data security, ELD solutions, expense management, and technical support. Our product ecosystem includes advanced tools like facial geo-attendance, robotized payroll, HRMS, CRM portals, and AI-driven business intelligence — all built to enable smarter, faster decision-making.
Backed by enterprise-grade security and hosted on AWS, Codentrel is trusted by organizations across industries to deliver operational excellence, real-time insight, and measurable growth.
🚀 Less admin. More control. Smarter operations.
📩 Let’s transform your business: www.codentrel.com
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About the role
Codentrel, a leader in IT, telecom, and AI-driven solutions, is seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team. This role is critical in ensuring client satisfaction by providing exceptional service, handling inquiries efficiently, and maintaining strong customer relationships.
Responsibilities
Respond to customer inquiries via phone, email, and in-person in a professional and timely manner Provide detailed information about Codentrel's products, services, and solutions Resolve customer issues promptly, escalating complex matters to the appropriate department Maintain accurate records of customer interactions, issues, and resolutions in the CRM system Process customer orders, requests, and service tickets according to company procedures Follow up with customers to ensure satisfaction and identify opportunities for service improvement Collaborate with internal teams to address customer needs and meet service delivery timelines Participate in customer feedback programs to enhance service quality
Requirements
Education & Experience:
High school diploma or equivalent (College diploma in Business or Communications is an asset) Minimum 1–3 years of customer service experience, preferably in IT, telecom, or technology industries
Technical Skills & Knowledge
Proficiency in Microsoft Office Suite and CRM systems (Salesforce, HubSpot, or equivalent) Strong understanding of customer service principles and practices Ability to learn and explain technical information in simple terms
Soft Skills
Excellent communication and active listening skills Strong problem-solving abilities and a proactive approach Positive attitude with a customer-first mindset Ability to multitask and work under pressure in a fast-paced environment Team-oriented with a commitment to high-quality service delivery
Work Conditions
Standard hours: 8:00 AM – 5:00 PM, Monday to Friday Occasional evening or weekend work to meet business needs Primarily office-based role in Mississauga, with potential hybrid work arrangements
About Codentrel
Codentrel is a leading technology and IT services company that empowers businesses through cutting-edge software, intelligent automation, and strategic telecom management. With over 20 years of experience across 5+ countries, we specialize in delivering innovative, customized solutions that streamline operations, reduce costs, and drive productivity.
From enterprise telecom and device management to AI-powered workforce platforms, Codentrel offers a comprehensive suite of services including procurement, data security, ELD solutions, expense management, and technical support. Our product ecosystem includes advanced tools like facial geo-attendance, robotized payroll, HRMS, CRM portals, and AI-driven business intelligence — all built to enable smarter, faster decision-making.
Backed by enterprise-grade security and hosted on AWS, Codentrel is trusted by organizations across industries to deliver operational excellence, real-time insight, and measurable growth.
🚀 Less admin. More control. Smarter operations.
📩 Let’s transform your business: www.codentrel.com