Why Choose Us: We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. General Description: Our priority is to make sure we hire strong leaders who are committed to excellence in customer service, employee development, and operational efficiency, and care about the safety of our drivers and the service provided to the community. As a Customer Service Supervisor with us, the minimum responsibilities are: Supervise, coach, and support a team of Customer Service Representatives to ensure high performance, engagement, and service excellence Monitor call volume, service levels, and team productivity to ensure operational targets are met Assist with handling escalated customer inquiries, complaints, and complex billing or service issues Oversee customer account management, including service setup, modifications, cancellations, and billing accuracy Collaborate with internal departments (operations, dispatch, billing) to resolve issues and improve service delivery Ensure adherence to company policies, procedures, and safety standards Provide training, performance feedback, and ongoing development to team members Identify opportunities for process improvement and implement solutions to enhance customer experience and efficiency What We Need From You: Minimum 2–3 years of high-volume Customer Service experience, with 1+ year in a supervisory or leadership role preferred Strong leadership, coaching, and team management skills Experience handling escalated customer issues and driving resolution Proficiency with Microsoft Office (Word, Excel, Outlook) Excellent verbal and written communication skills Strong organizational skills with the ability to multitask in a fast-paced environment What You’ll Get From Us: Competitive Wages ($70,000 - $75,000 anually plus bonus) Retirement Plan with company match; let us help you save for your future Benefits; Medical, Dental, Vision Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan Insurance: Life, Short Term/Long Term Disability We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight. Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.