Customer Service Representative
Top Benefits
About the role
At Parts ASAP, we’ve built North American’s most comprehensive source for agricultural and construction parts by seamlessly uniting companies, teams, processes, knowledge bases – and our most important resource – our Parts ASAP people.
Our Parts ASAP people support our growth and define our success by embracing the driving principles at our company’s core: unparalleled access to parts for all types of equipment, an unrelenting commitment to customer success, and a constant drive for improvement.
Summary
The Customer Service Representative is responsible for assisting phone and walk in customers with sales of used, new and rebuilt parts/equipment while ensuring outstanding customer satisfaction through effective communication and efficient handling of customer inquiries. This role requires a strong commitment to providing exceptional service and the ability to thrive in a fast-paced environment.
Job Responsibilities
- Responds promptly to customer inquiries in a professional and courteous manner.
- Provides accurate information about products, services, and company policies.
- Provides price quotes to customers utilizing company standards for pricing and for accurate freight quotes.
- Collaborates with other departments to resolve complex issues and escalates when necessary.
- Clearly and concisely communicates information regarding products, services, and resolutions to customers.
- Keeps customers informed about the status of their inquiries and provides follow-up when necessary.
- Documents and reports customer feedback and recurring issues to the appropriate teams.
- Stays up-to-date on product knowledge and company policies to provide accurate information to customers.
- Assists in training new customer service representatives as needed.
- Participates in ongoing training and quality assurance programs to enhance performance.
- As experience develops on the basic job requirements, duties may be enhanced to require additional tasks including but not limited to: processing orders from online sales, confirming third party shipments to our customers, and answering questions from our online customers.
- • Performs all other duties as assigned.
Physical Requirements
- Ability to stand, climb, bend and kneel on an occasional basis.
- Prolonged periods of sitting at a desk and working on a computer.
- Regular manual dexterity/coordination: hand/eye movements, motor control.
- Regular visual effort: concentrated reading of documentation or close viewing of computer displays.
- Able to push, pull and lift up to 50lbs. on an occasional basis.
Competencies necessary to perform this job
- Organization – Ability to prioritize multiple tasks and maintain a smooth work flow.
- Teamwork – Ability to work closely with a variety of employees while maintaining a positive attitude.
- Problem Solving – Identify and resolve problems in a timely manner.
- Communication – Speak clearly and persuasively in positive or negative situations. Ability to ask detailed questions to comprehend requests.
- Safety and Security – Follow safety policies/plans created by the company; utilize tools and equipment in a safe and proper manner.
- Customer Service – Treat all customers (internal and external) with high respect and an elevated level of importance.
- Time Management – Gauge length of calls/personal interactions to ensure all customers are handled in a timely manner; allot time for customer call backs.
- Stress Management – Practice personal strategies to remain calm and helpful in all situations.
- Professionalism – Maintain a neat appearance and speak professionally with customers as you are the first impression for our company.
Required Education/Experience/Skills
- High School graduate, or equivalent work experience.
- 1-3 years customer support/service experience.
- Proficient with Microsoft Office Suite or related software.
- Intermediate to advanced knowledge of agricultural/construction or material handling products and their markets.
- Excellent written and verbal communication skills.
- Highly organized with strong attention to detail.
- Ability to work independently and on a team.
We are committed to supporting the health, financial security, and well-being of our employees and their families. Our competitive benefits package includes:
- Medical, Dental, and Vision Insurance.
- Company-Paid Life insurance.
- Group RRSP program.
- Employee Assistance Program (EAP) for confidential counselling and support.
- Paid Time off.
We invest in our people because we know our success depends on theirs.
About Fawcett Tractor Supply LTD.
Similar Jobs
Customer Service Representative
Top Benefits
About the role
At Parts ASAP, we’ve built North American’s most comprehensive source for agricultural and construction parts by seamlessly uniting companies, teams, processes, knowledge bases – and our most important resource – our Parts ASAP people.
Our Parts ASAP people support our growth and define our success by embracing the driving principles at our company’s core: unparalleled access to parts for all types of equipment, an unrelenting commitment to customer success, and a constant drive for improvement.
Summary
The Customer Service Representative is responsible for assisting phone and walk in customers with sales of used, new and rebuilt parts/equipment while ensuring outstanding customer satisfaction through effective communication and efficient handling of customer inquiries. This role requires a strong commitment to providing exceptional service and the ability to thrive in a fast-paced environment.
Job Responsibilities
- Responds promptly to customer inquiries in a professional and courteous manner.
- Provides accurate information about products, services, and company policies.
- Provides price quotes to customers utilizing company standards for pricing and for accurate freight quotes.
- Collaborates with other departments to resolve complex issues and escalates when necessary.
- Clearly and concisely communicates information regarding products, services, and resolutions to customers.
- Keeps customers informed about the status of their inquiries and provides follow-up when necessary.
- Documents and reports customer feedback and recurring issues to the appropriate teams.
- Stays up-to-date on product knowledge and company policies to provide accurate information to customers.
- Assists in training new customer service representatives as needed.
- Participates in ongoing training and quality assurance programs to enhance performance.
- As experience develops on the basic job requirements, duties may be enhanced to require additional tasks including but not limited to: processing orders from online sales, confirming third party shipments to our customers, and answering questions from our online customers.
- • Performs all other duties as assigned.
Physical Requirements
- Ability to stand, climb, bend and kneel on an occasional basis.
- Prolonged periods of sitting at a desk and working on a computer.
- Regular manual dexterity/coordination: hand/eye movements, motor control.
- Regular visual effort: concentrated reading of documentation or close viewing of computer displays.
- Able to push, pull and lift up to 50lbs. on an occasional basis.
Competencies necessary to perform this job
- Organization – Ability to prioritize multiple tasks and maintain a smooth work flow.
- Teamwork – Ability to work closely with a variety of employees while maintaining a positive attitude.
- Problem Solving – Identify and resolve problems in a timely manner.
- Communication – Speak clearly and persuasively in positive or negative situations. Ability to ask detailed questions to comprehend requests.
- Safety and Security – Follow safety policies/plans created by the company; utilize tools and equipment in a safe and proper manner.
- Customer Service – Treat all customers (internal and external) with high respect and an elevated level of importance.
- Time Management – Gauge length of calls/personal interactions to ensure all customers are handled in a timely manner; allot time for customer call backs.
- Stress Management – Practice personal strategies to remain calm and helpful in all situations.
- Professionalism – Maintain a neat appearance and speak professionally with customers as you are the first impression for our company.
Required Education/Experience/Skills
- High School graduate, or equivalent work experience.
- 1-3 years customer support/service experience.
- Proficient with Microsoft Office Suite or related software.
- Intermediate to advanced knowledge of agricultural/construction or material handling products and their markets.
- Excellent written and verbal communication skills.
- Highly organized with strong attention to detail.
- Ability to work independently and on a team.
We are committed to supporting the health, financial security, and well-being of our employees and their families. Our competitive benefits package includes:
- Medical, Dental, and Vision Insurance.
- Company-Paid Life insurance.
- Group RRSP program.
- Employee Assistance Program (EAP) for confidential counselling and support.
- Paid Time off.
We invest in our people because we know our success depends on theirs.