<p>Preference will be given to candidates located in Vancouver Lower Mainland.</p><p>About the Role Are you passionate about helping customers get the most out of the tools they use and building strong, long-lasting relationships?</p><p>Traction Complete is looking for an enthusiastic and customer-obsessed Customer Success Associate to join our growing team!</p><p>As our Customer Success Associate, you'll be the go-to partner for a portfolio of SMB and mid-market customers, guiding them through onboarding, driving product adoption, and making sure they&#8217;re getting real value from our solutions.</p><p>You&#8217;ll take on the role of a trusted advisor, listening closely to customer needs, spotting risks and opportunities early, and jumping in to help them overcome challenges.</p><p>In this role, you&#8217;ll lean heavily on your communication skills, empathy, and knack for solving problems, even when the answer isn&#8217;t immediately obvious.</p><p>You&#8217;ll know when to take initiative and when to pull in support, always aiming to keep customers happy and moving forward.</p><p>If you love working directly with customers, enjoy being the calm, confident point of contact they rely on, and want to help shape the customer experience at a fast-growing SaaS company, we&#8217;d love to chat!</p><p>Who We Are At Traction Complete, we empower our customers with great technology.</p><p>Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions.</p><p>At our core, we are driven by a strong desire to support and uplift our clients.</p><p>Traction Complete has been honored as one of Forbes' Top Startups and a Great Place to Work.</p><p>We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.</p><p>Community is at the heart of everything we do.</p><p>We&#8217;re seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue.</p><p>We&#8217;re passionate about making a positive impact on our customers' lives through innovative solutions and genuine care.</p><p>As part of our Traction team, you'll experience a strong sense of camaraderie.</p><p>We support one another through challenges, celebrate each other's successes, and grow together in an environment where collaboration and shared achievements drive our collective success.</p><p>If you're looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you've landed&#160; on the right page.</p><p>What You Will Be Doing Welcome new customers and guide them through onboarding, configuring product, training users, establishing success metrics, and milestones Build and maintain relationships with assigned customers; serve as the go-to contact for their ongoing needs, questions, and adoption progress Monitor customer health (usage metrics, feature adoption, renewal risk indicators), flag issues early, and work cross-functionally to address them Conduct regular check-ins (calls/emails) to review progress, gather feedback, surface feature requests/bugs, and suggest next steps Support internal teams by documenting customer requirements, sharing insights, and maintaining accurate system records Collaborate with Sales to identify upsell/expansion opportunities (as appropriate), though not directly responsible for renewals or closing Serve as an advocate for the customer&#8217;s voice &#8211; help translate customer feedback into actionable insights for Product and Engineering teams Continuously learn and refine domain/product knowledge to confidently assist customers and escalate correctly when needed &#160; What You Bring Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds.</p><p>Typic