Position Summary:
Reporting to the Manager, Customer Supply Chain. Specialist is responsible for processing and managing customers’ orders, via telephone, and/or e-mail, as well as on-line adjustments to fulfill customers’ shipments. The position is accountable for ensuring customer requests are fulfilled accurately and efficiently and providing an overall positive customer experience.

Key Accountabilities:

• Manage/process order cycle accurately and efficiently.
• Work collaboratively with Operations and Logistics teams to ensure daily orders are filled in full to meet customer requirements and to maintain our fill rates requirements.
• Utilizing the inventory management system to determine order requirements.
• Managing back orders
• Problem solving with customers to ensure customer satisfaction.
• Up selling existing stock to minimize wastage (short code)
• Sell available surplus product to customer replenishment teams.
• Perform order entry / claims management for a defined group or segment of accounts.
• Develop and maintain business relationship with Customers and Sales while providing excellent Customer Service
• Provide data to Sales, including, but not limited to, pricing, order status, holds issues, backorders, and delivery information.
• Provide back up and support for others in the department for vacation relief, etc.

Requirements:

1. 2-3 years’ experience in Customer Service / Sales experience within the Manufacturing industry

2. Experience with any ERP or CSB is an asset.

3. Outstanding communication skills: verbal, written and listening.

4. Effective data collection and analytical skills.

5. Proven ability to achieve challenging goals and objectives.

6. Must be pro-active, able to take the initiative and operate independently.

7. Able to prioritize multiple tasks to make effective use of time.

8. Must be able to develop team spirit in associates.

9. Excellent computer skills including Microsoft Office.