Overview We are seeking a dedicated Full Time Customer Service Representative to join our dynamic team. This role is vital in delivering exceptional service to our clients by providing timely and accurate assistance. The ideal candidate will possess excellent communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently.

Duties

• Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality service.
• Manage data entry tasks accurately to update customer records and transaction details.
• Assist customers with product or service information, troubleshooting issues, and resolving complaints professionally.
• Utilize analysis skills to identify customer needs and suggest appropriate solutions or products.
• Engage in upselling and sales opportunities by promoting additional services or products that benefit the customer.
• Maintain excellent phone etiquette and communication skills to foster positive customer interactions.
• Collaborate with team members to improve service processes and enhance overall customer satisfaction.
• Document all interactions thoroughly for future reference and quality assurance purposes.
• Must be able to maintain and balance cash, credit and finance payments.
• Ensure deliveries are Set and Confirmed
• Proficiency with computers, Global Payments, Financing, POS+ and balancing.

Experience

• Previous experience in customer service or related roles is preferred but not required; training will be provided.
• Strong data entry skills with attention to detail for maintaining accurate records.
• Demonstrated analysis skills to assess customer needs and recommend suitable solutions.
• Experience in sales or upselling techniques is a plus, along with excellent communication skills and phone etiquette.
• Ability to work full-time hours, while maintaining professionalism and patience. This position offers an opportunity to develop valuable skills in customer relations, communication, and sales within a supportive team environment. We are committed to providing comprehensive training to ensure your success in this role.

Pay: $17.00-$18.00 per hour

Work Location: In person